Renewal Manager

About the Role

The Renewal Manager is tasked with owning the renewal journey for our existing customer base in the DACH region. You will achieve high retention rates by acting as the primary point of contact for Enterprise and Mid-Market clients, driving the end-to-end process from initiation to close.

What You’ll Do

• Own the renewal journey from initiation to close for Enterprise and Mid-Market clients in DACH.
• Act as a "T-Shaped" partner, thinking beyond your function to ensure the best outcome for the customer and Miro.
• Collaborate at eye-level with Account Executives and Customer Success to identify expansion opportunities.
• Maintain accurate 120-day forecasts and high data hygiene within the CRM.
• Ruthlessly simplify renewal processes to maintain high-velocity execution.

What You’ll Need

• 3+ years of experience in renewals, account management, or a commercial SaaS role.
• Proven success in mitigating churn in complex, multi-stakeholder enterprise environments.
• Strong negotiation skills and "Intellectual Honesty" when navigating difficult customer conversations.
• Professional fluency in both German and English (written and verbal).
• Experience managing a large book of business (50+ accounts per quarter).
• A "can-do" attitude with the resilience to navigate a fast-paced "marathon of sprints."

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

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About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro: 

• Youtube: https://www.youtube.com/@lifeatmiro
• Blog: https://miro.com/careers/life-at-miro/all/
• Instagram: https://www.instagram.com/mirohq/

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

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