Professional Services Consultant

We are looking for a Professional Services Consultant to join our PSO team and support the successful delivery of our Impress and e-Services solutions across the DACH region.

In this role, you will be responsible for implementing and supporting solutions focused on digital document processing, output management, and e-invoicing workflows, helping customers adopt and fully benefit from our platforms.

You will work closely with customers throughout the implementation journey - from initial setup and configuration to go-live and support - while collaborating with Sales, Presales, and Business Consulting teams.

• Implement customer projects focused on Impress and e-Services solutions
• Configure and adapt solutions for document processing, output management, and digital workflows
• Take ownership of project delivery and, where relevant, lead implementation projects
• Provide 1st and 2nd level support for existing customers
• Train and onboard customers - both remotely and on-site
• Act as a technical expert for internal teams (Business Consulting, Sales, Presales)
• Support presales activities by contributing technical insights during customer discussions
• Collaborate with colleagues to share best practices and continuously improve delivery standards