YOUR MISSION
Leadership
- Responsible for all aspects of the performance management and professional development of the team, including recruitment, development plans, providing constructive feedback, appraisals and exit processes
- Foster a positive and inclusive team culture by actively engaging team members, promoting open communication, and implementing initiatives that enhance employee satisfaction and well-being
- Compliance with and implementation of legal and operational requirements regarding occupational health and safety within your own area of responsibility.
Global Site Reliability & Operations Strategy
- Define and execute a global Site Reliability Engineering (SRE) and Technology Operations strategy aligned with PUMA’s D2C growth, peak trading demands, and omnichannel ambitions
- Establish reliability, availability, performance, and scalability targets across all D2C platforms (eCommerce, in-store integrations, APIs, data platforms)
- Own the end-to-end operational health of consumer-facing and business-critical platforms.
Platform Reliability, Resilience & Performance
- Drive a reliability-first mindset across engineering, embedding SRE principles such as SLIs, SLOs, SLAs, error budgets, and resilience-by-design
- Ensure D2C platforms are engineered to handle peak events (campaigns, drops, seasonal peaks) with minimal risk and rapid recovery
- Lead incident management, major incident response, root cause analysis, and post-incident reviews with a strong focus on learning and prevention
- Continuously improve platform observability, monitoring, alerting, and performance management.
Cloud, Infrastructure & Environment Operations
- Own the operational model for cloud infrastructure, environments, and platform services (prod, non-prod, CI/CD pipelines)
- Partner with Architecture, Engineering and Platform teams to ensure infrastructure and platform choices support reliability, security, and cost efficiency
- Drive infrastructure automation, scalability, and standardization across global D2C platforms
- Balance performance, availability, and cost through strong FinOps practices.
Operational Excellence & Engineering Enablement
- Build and lead global SRE and Operations teams, setting clear roles, ways of working, and on-call models
- Own the operational model for D2C workloads, environments, and platform services (prod, non-prod, CI/CD pipelines)
- Enable product and engineering teams to operate reliably at scale through shared tooling, standards, and operational best practices
- Shift operations left by embedding operational concerns early in design, development, and release processes
- Define and own runbooks, operational playbooks, and service ownership models.
Security, Risk & Compliance (in partnership)
- Partner closely with Security, Privacy, and Risk teams to ensure platforms meet compliance, data protection, and security requirements
- Ensure operational readiness for audits, penetration testing, and regulatory requirements relevant to global digital commerce
- Reduce operational risk through proactive monitoring, capacity planning, and failure scenario testing.
Vendor Management & Continuous Improvement
- Manage strategic partners and vendors supporting infrastructure, cloud services, and operations
- Continuously assess new technologies, tools, and practices to improve reliability, speed, and operational efficiency
- Define and track KPIs for platform health, availability, incident response, and operational maturity.
YOUR TALENT
10–15 years of experience in technology operations, site reliability engineering, or platform engineering within large-scale digital or eCommerce environments
Proven track record owning platform reliability, availability, and operational performance for consumer-facing systems
Strong experience with cloud infrastructure, incident management, observability, and operational readiness in high-traffic, peak-driven environments
Demonstrated ability to embed SRE practices (SLOs, SLIs, incident response, automation) across engineering teams
Experienced leader of global operations or SRE teams, comfortable working in on-call and 24/7 operational models
Calm, decisive leader with a strong focus on stability, resilience, and continuous operational improvement.
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.