Customer Support 1st Level (m/f/x)

What we look for

WE ARE SEARCHING FOR YOU!Got big plans? Great. So do we. We are always interested in meeting competent team players.
Are you a passionate customer supporter (m/f/d) with a good understanding of a ticket system? You are enthusiastic about helping customers with their technical issues? Then apply and join our team as a Customer Support 1st Level (m/f/x) full-time.Plentysystems Romania SRL promotes equal opportunity and diversity in the workplace and encourages all qualified individuals to apply, regardless of gender, age, origin, religion, sexual orientation or disability.

Your mission

• Act as primary contact mainly via service desk tickets
• Provide friendly, timely assistance on PlentyONE software inquiries
• Log and classify tickets accurately, set priority
• Resolve standard issues (how-to, login/access, known incidents)
• Escalate complex issues to L2 with full documentation
• Maintain proactive communication to ensure satisfaction
• Contribute to knowledge base (articles, FAQs, macros)
• Collect and share customer feedback with Product & Engineering

Your profile

• Proven experience: 2+ years in 1st level customer support or a similar role
• Languages: german at least B1, english at least C1
• Know the industry: You have experience in a Software / SaaS company 
• Know the tool: You are experienced in using a ticket system to communicate with the customer and the intern team
• Empathy: Your mindset is customer oriented and you understand what the Need is
• Drive: you are stress resistant and like working KPI oriented 
• Excellent Communicator: You can clearly communicate solutions and information to the customer and intern stakeholders

Benefits

• Hybrid work: work from our office in Timisoara and from home for 2-3 days weekly
• Work-life balance & a headquarters in Kassel, Berlin and Timisoara.
• Up to date: work with the latest hardware and technology.
• Always better: further training budget and a wide range of workshops.
• Well provided for: 7 card Gym subscription, Pluxee card for meal tickets, Private medical insurance.
• annual december bonus