Field Applications Manager EMEA

Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters.  

We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation.  

People – We win as a team.  

Customer – We deliver customer-centric solutions.  

Continuous Learning – We learn and always aim to be better.  

Innovation – We innovate every day.  

Results – Results matter for all of us. 

Job title: Field Applications Manager EMEA

About the opportunity: Epredia is expanding its EMEA team, and we are now looking for a Field Applications Manager EMEA to support our growing customer base.

In this role you will lead on-site application support for advanced diagnostic automation systems used in hospitals and private laboratories.

You will guide and develop a team responsible for installations, technical training, troubleshooting and post-installation support. You will also oversee escalations, drive performance metrics and ensure consistently high customer satisfaction across the region. Working closely with Product Management and R&D, you will help validate new solutions and keep product knowledge current.

It is a dual international role combining leadership of onsite application support teams with direct coverage of the Bavaria and Baden-Württemberg region.

What You Will Do:

Team Management

• Lead on-site applications support teams for complex, fully integrated diagnostic automation systems, ensuring high-quality service delivery in hospitals and private laboratories.

• Direct teams in executing installations, network interfacing and post‑installation support for Core Histology instrumentation, software, peripherals and consumables.

• Manage escalations for critical or complex support cases, providing expert guidance to drive timely resolution and maintain customer satisfaction.

• Build, track and manage team performance metrics (response time, first‑visit fix, resolution time), ensuring continuous improvement and customer‑focused outcomes.

Operational Responsibilities

• Execute instrument installations, demos, customer training and technical product support for Anatomical Pathology instrumentation and consumables across the assigned territory.

• Handle product replacement requests, document and follow up on discrepancies/complaints, prepare required work orders, and provide periodic trend and improvement reports to management.

• Support product management and R&D by validating new products, maintaining up-to-date technical knowledge, contributing to revenue opportunities and ensuring customers receive accurate product information.

Skills & Qualifications:

• Bachelor’s degree or higher in Biological Sciences (histology, chemistry, microbiology or related fields) with HT or HTL certification and 3–5 years of clinical laboratory experience is required.

• Solid understanding of end-to-end histology laboratory workflows is required.

• Proven ability to lead and develop teams diagnosing and resolving issues on complex electronic and mechanical laboratory instrumentation is required.

• Strong customer-facing communication skills with excellent problem solving, troubleshooting and organizational skills, capability of working independently in the field and managing complex schedules with urgency and professionalism

• Excellent interpersonal, presentation and technical writing skills; proficient in Microsoft Word, Excel and PowerPoint.

• Willingness to travel domestically and internationally up to 75 percent, including short-notice trips for urgent customer needs.

• Clean driving licence is required.

• Minimum of 2 years working experience in information technology field preferably in a clinical or biosciences environment is an advantage.

Benefits:

• Company Car

• Performance related bonus

• Generous Annual leave

• Collective health insurance

• Pension scheme with an employer contribution

• Employee Assistance Program

• Access to LinkedIn Learning

Interview Process:

1. Interview with the Talent Acquisition Partner - to introduce the opportunity and discuss your background.

2. Interview process with the team - you will meet the hiring manager and selected team members to talk through your experience and ways of working.

3. Decision and offer - We will provide all next steps, full details and answer questions you may have.

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TO ALL RECRUITMENT AGENCIES:  Epredia does not accept unsolicited third-party resumes.
 

Building an Inclusive Culture: We are a company that brings the best people together and leverages their varying backgrounds, ideas, and points of view to invent on behalf of all customers. We are committed to equal employment opportunity for all individuals, without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, genetic information or any other protected classes which may exist under applicable federal, state or local law.