Senior Implementation Specialist - German speaking (Travel & Spend)

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

Visit www.perk.com to learn more.

About the Role:

As a Senior Implementation Specialist – Travel & Spend, you’ll be the go-to person for our SMB customers, ensuring their Travel and Spend accounts are set up efficiently, adopted quickly, and delivering value from day one.

You’ll guide customers through Travel and Spend policies, configure workflows and approvals, and make sure they are fully equipped to start booking travel and managing expenses right after go-live. You’ll coordinate internal teams and customer stakeholders — finance, HR, IT, travel managers, and sometimes, external consultants — keeping everyone aligned and focused on the shared goal: a smooth, successful onboarding experience.

With your strong product knowledge and technical acumen, you’ll manage integrations, troubleshoot issues, and deliver a world-class onboarding journey that sets customers up for long-term success.

What you’ll do:

• Lead mid-complexity onboarding projects for SMB Travel & Spend customers primordially in DACH region, keeping delivery structured, efficient, and customer-focused.

• Drive adoption and activation by applying change management and financial know-how to help customers get value quickly.

• Configure Travel & Spend setups, including policies, standard workflows, approval flows, and Per Diems.

• Coordinate stakeholders across finance, HR, IT, and travel management to ensure everyone is aligned and objectives are clear.

• Support ERP integrations, such as Spend Export File, DateV, and Xero, troubleshooting as needed to guarantee smooth operations. Don’t worry you do not need to have engineering background to do it, but you need to have curiosity about the tech world!

• Manage identity and HR integrations through SSO, HRIS, and SCIM, ensuring seamless technical setup.

• Deliver an exceptional onboarding experience, ensuring early booking and expense activity and leaving customers confident in their new system.
  

What you’ll need:

• German working proficiency is a must — you’ll communicate with German-speaking customers and stakeholders every day.

• 2–3+ years of experience in customer-facing roles, with at least 1 year in project management, ideally within implementation projects.

• Strong communication and stakeholder alignment skills — your day-to-day is making sure objectives are clear and coordinating internal and customer stakeholders toward the shared goal: a successful onboarding.

• Solution-oriented mindset and motivation to tackle challenges proactively, with adaptability to change.

• Highly organized with a keen eye for detail and ability to manage multiple moving parts without dropping the ball.

Strong Plus, if you have:

• Experience in consulting, finance or tech is a strong plus.

• Direct experience in customer onboarding or technical implementation is an additional advantage.

• Experience in Spend solution implementation

What we offer

• Competitive compensation, including equity in the company

• Generous vacation days so you can rest and recharge

• Health perks such as private healthcare or gym allowance, depending on your location

• Unforgettable TravelPerk events, including travel to one of our hubs

• Mental health support tool for your wellbeing

• Exponential growth opportunities

• Flexibility: We focus on outcomes, not hours worked, when you're most productive.

• Hybrid Work Model: We value in-person collaboration and meet in the office three days a week.

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.