Service Coordinator (m/f/d) Marine

At PALFINGER, we have been lifting goods to a new level for over 90 years – with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions.

PALFINGER MARINE, an integral part of our organization since 1992, offers complete deck equipment solutions and lifesaving appliances to various maritime industries. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

 

Are you passionate about delivering excellent customer service and ensuring smooth technical operations? At our Dägeling location, we are looking for a committed and well‑organized team player to join us as a Service Coordinator (m/f/d) Marine. In this role, you will be the central link between our customers, internal departments, and field service technicians—ensuring every service request is handled efficiently, professionally, and with a strong focus on quality. If you enjoy working in a dynamic environment, take initiative, and value both structure and customer satisfaction, we’d love to welcome you to our team.

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Your Responsibilities

• Serve as the first customer contact while managing inquiries, orders, quotations, and coordination with internal teams.
• Plan and coordinate service technicians’ deployments, including organization and monitoring of travel activities.
• Identify required spare parts using technical drawings and documentation.
• Handle administrative processes such as creating service invoices in the ERP system and tracking orders/quotations.
• Ensure adherence to quality, work, and safety guidelines throughout all service processes.

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Your qualifications

• Strong customer and service focus with excellent communication and organizational abilities.
• Completed technical or commercial training; experience in customer service or maintenance is a plus.
• Confident use of MS Office and a high level of initiative, responsibility, and commitment.
• Team‑oriented, structured work style with good English skills.

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What we offer

•    Attractive remuneration: We value your work and reward it fairly.

•    Company pension scheme: Security for your future.

•    Modern work and communication tools: Efficient and up-to-date working.

•    Comprehensive training and further education: We promote your personal and professional development.

•    Permanent position: Stability and security in your job.

•    Health management with PALfit: We care about your well-being, for example through job bike leasing and Wellpass.

Are you interested in the position and still have questions? Please do not hesitate to contact us.