Working Student - Technical Customer Support (f/m/d)

We see the potential inside everything and everyone. Starting with you.

Orbem uses AI to industrialize MRI, delivering non-invasive insight into everything from fruits to eggs to the human body. We are transforming what is becoming the world’s largest biological dataset into actionable intelligence to reduce waste, increase quality, and accelerate the shift toward a more sustainable and healthier future.

Headquartered and founded in Munich, Germany, with an office now in Houston, Texas, our world-class team is scaling inside-out technology to transform how humanity sees and understands biological matter.

Help us see what’s possible. Join us.

Working Student - Technical Customer Support (f/m/d)

Start Date: As soon as possible

Salary: €14-16/hour for Working Students (20h/week)

Work Model:

Hybrid/Remote (Munich, Germany)

5 days/week with every second Saturday as a working day

Shift Hours: 04:00-08:00 (CEST/CET)

Your Role

Our customers run 24/7 operations across multiple countries. When support is needed at 4am, you're the person who picks it up.

As a Working Student in Technical Customer Support, you'll own the early shift (4am to 8am), monitoring system health, responding to customer enquiries, and coordinating with our Field Engineers, Software, Hardware, and Integration teams to keep our scanning solutions running. You're not just logging tickets. You're fault-finding, keeping customers informed, and making sure downtime stays minimal. Through it all, delivering a high standard of customer experience is non-negotiable.

Your Day-to-Day

• Proactively check the status of our installed units.

• Check any system alerts that may have been raised.

• Answer customer enquiries using various mediums.

• Solve any issues using the provided knowledge.

• Fault-find, document and escalate.

• Co-ordinate the finding of a solution with our developers and 3rd level teams.

• Ensure the case is documented in our systems.

• Ensure the customer is constantly kept up to date with any updates to their issue.

Your Experience and Skills

What You Bring:

• Studying for a technical degree at a technical college or university.

• A good base of technical knowledge to build upon.

• Any customer support experience would be a plus.

• Analytical, trouble-shooting mindset.

• Comfortable following documented processes and writing clean notes

• Clear communicator in English; German, French or Spanish fluency are a plus.

• Any customer support or software experience is beneficial

Fit to Our Values

• We Own Every Challenge: we enjoy complexity and thrive under uncertainty.

• We Strive for Better: we seize any opportunity for growth and challenge the status quo. We are constantly learning and improving.

• We Imagine New Frontiers: we think beyond “doable” and “reasonable”. We design a sustainable and healthy future together.

What Makes You Stand Out

• You're genuinely curious about technology.

• You stay calm when things go sideways. 

• And you can explain a technical problem to someone who just wants it fixed, without the jargon.

What We Offer

International Environment:

• Join a team with 40+ nationalities across 5 continents, all driven by a shared purpose: shedding light on the world’s toughest challenges.

Work-Life Integration

• Hybrid & Home Office: Remote-friendly, work from home or the office.

• 20 Days Paid Leave: Plenty of time to recharge.

Corporate Discounts

• Enjoy exclusive discounts on a variety of products and services.

Make a Difference:

Join an ambitious, fast-growing team working on breakthrough technology. In our scale-up environment, you’ll have the freedom to lead your projects and make an impact. We provide a platform for you to explore, innovate, and define your vision for the future. At Orbem, we’re committed to helping you discover your strengths, and while we aim to teach you, we also want to learn from you. 

Your Team

As a Working Student - Technical Customer Support, you become part of our diverse and international team. Learn more about the team members, their work, and challenges here: https://orbem.ai/company/  

At Orbem, we're committed to building a smart, diverse team, and we recognize that self-doubt can prevent talented individuals from applying. If you feel you don't meet every requirement, we'd love to hear from you anyway!