Diagnostic Technician (m/f/d)– Automotive Technical Support

Diagnostic Technician (m/f/d)– Automotive Technical Support
Location: Essen, Germany
Working hours: 40
Indefinite contract

Your tasks:

• Support retailers and NSCs to resolve technical concerns. 
• Increase First Time Fix Rates and Customer Satisfaction with the objective of reducing Warranty Cost and Repeat Repairs. 
• Carry out Support to dealer network on Hard to fix vehicles to improve concern fix rates. 
• Work in close relationship with Engineering and Product Investigation teams to identify vehicle product concerns in quantifiable, and factual data. 
• Answering technical queries primarily by electronic system but where appropriate also by telephone or WebEx session. 
• Create electronic records to document contact details and diagnostic advice on client system. 

Was we have to offer

• Training opportunities: Support for your professional and personal development
• Work environment: A dynamic and supportive workplace
• Work-life balance: Flexible working hours and remote work options, 31 vacation days (including Christmas, New Year’s Eve, and Carnival Monday)
• Additional benefits: Company pension plan, health programs, and subsidy for Urban Sports Club
• Capital-forming benefits: From day one