Working Student – Customer Experience & Process Excellence (m/f/d)

Start Date: 01.05.2026

Duration:  24 months 

Working hours: 20 h/week; up to 37,5 h/week during lecture free period possible

Workplace: Office in Düsseldorf

What you can expect:

As a working student, you will support our team across two key, interconnected pillars:

1. 1. Customer Journey Management

• Data-Driven Journey Mapping: Assisting in the creation and maintenance of end-to-end customer journey maps, utilizing both qualitative and quantitative data to identify "moments of truth."
• Ideation & Service Design: Supporting the team in applying Design Thinking methodologies and using tools like Miro or Lucidchart for virtual ideation and collaborative workshops.
• Prototyping & Visualization: Helping to prototype services and using your visualization skills to make future customer journeys tangible and easy to understand.

2. Process Excellence

• Process Mapping: Actively supporting the mapping and documentation of a wide range of business processes across the organization.
• Standardization: Making sure that we have standardized processes across METRO, helping to create a consistent global framework for corporate units and international markets.
• Documentation: Keeping our process library up-to-date and ensuring that standards are clearly defined and easy to follow.