Online marketplaces have never been this awesome.
Working Student - Customer Service - Spanish & Portuguese Market
Duration: 1 year contract – extendable
Requirement: Enrolled at a University
Location: Düsseldorf
Working Hours: Up to 20 hours per week
Are you an enthusiastic and dynamic individual looking to gain hands-on experience in the fast-paced world of E-commerce? Join our innovative team as a Working Student (m/f/d) - Customer Service, where you'll be at the forefront of delivering exceptional customer experiences while honing your skills in the E-commerce industry!
Your responsibilities:
- Engage with customers through various channels and deliver personalized assistance
- Address customer inquiries, resolve issues, and provide product information
- Collaborate with cross-functional teams to escalate and resolve complex customer cases
- Proactively identify opportunities for process improvement and customer-centric initiatives
- Contribute to building an extensive knowledge base and continuously update it with valuable insights gathered from customer interactions.
You've got
- Ideally some experience in Customer Service within the FMCG sector
- Excellent communication skills, good numerical understanding and MS-Office know-how
- Proven conflict management and problem-solving skills
- A proactive approach, team spirit and willingness to learn
- You are enrolled in a German university for a full-time degree
- Fluent/Native in Spanish and Portuguese with at least professional level in English (essential)
- Fluent in Portuguese or Dutch will be highly advantageous.
We've got
- A cutting-edge business model, a great product and an incredibly exciting tech stack
- A “greenfield” project, an agile environment with a startup mentality, no bureaucracy, flat hierarchies as well as the courage to innovate, fail or scale
- An international team in a modern office close to the river Rhine
- Flexible working hours to perfectly balance your studies and work.
- Please apply with the English version of your CV and Cover Letter.
To learn more about our product, please visit: https://www.metro.de/marktplatz/
Please apply with the English version of your CV and cover letter.