Internship CRM Specialist (f/m/d)

Online marketplaces have never been this awesome.

We’re looking for a motivated and curious individual to join our CRM team as an intern and help us elevate customer communication across multiple European markets. As a CRM Intern (m/f/d), you’ll gain hands‑on experience in lifecycle communication, marketing automation, analytics, experimentation, and technical CRM execution. You’ll work closely with marketing, product, tech, data, commercial, and country teams — and get a front‑row seat to how CRM drives engagement, retention, and long‑term customer value.
What you’ll be doing
As a CRM Intern, you will support the planning, execution, and optimization of automated and ad‑hoc CRM campaigns across several channels and markets. Email will be your core playground, while you’ll also get exposure to emerging CRM channels such as push and in‑app messaging.
On a day‑to‑day basis, you will:

• Support the creation and execution of CRM campaigns using Bloomreach, primarily via email
• Assist in building and maintaining dynamic email templates, working with HTML and Jinja
• Help develop and optimize CRM automations across the full customer lifecycle
• Analyze campaign performance, customer behavior, and feedback signals (e.g., NPS)
• Work with analytics tools such as Power BI, Looker Studio, and Bloomreach reporting
• Contribute to segmentation, personalization logic, and experimentation initiatives
• Support A/B testing setup, execution, and evaluation
• Collaborate with tech and data teams to ensure data quality, tracking accuracy, and a robust CRM setup
• Assist with documentation, sprint planning, and cross‑team alignment using Jira and Confluence

You've got

• Currently pursuing a bachelor’s or master’s degree in marketing, business, data/analytics, communication, or a related field
• Strong analytical mindset and a passion for data‑driven decision‑making
• Basic knowledge of HTML; familiarity with templating languages (e.g., Jinja) is a plus
• Interest in CRM, lifecycle marketing, personalization, and customer engagement
• First experience with CRM tools, marketing automation, or email marketing is a plus
• Familiarity with BI tools (Power BI, Looker Studio) or basic Python is an advantage
• A structured, proactive working style and the ability to collaborate across teams
• Excellent communication skills in English; German or any other of our market languages are a plus ( French, Italian, Dutch, Spanish or Portuguese)

We've got

• A 1 Year internship contract with remuneration
• An international, agile environment with a start‑up mentality
• A modern office in Düsseldorf.
• The chance to work with the latest CRM technologies and marketing automation tools
• Real ownership and the opportunity to put theoretical knowledge into practice
• A supportive team that values learning, experimentation, and continuous improvement
• Cool drinks and good coffee always at your disposal