Customer Success Manager @Briink (AI & ESG)

What we do

Location: Berlin or London · Full-time

At Briink, we build AI tools that help ESG and sustainability teams collect, manage, analyze, and report sustainability data at scale.

We are the AI partner for ESG teams at leading global organizations, including corporations such as Bayer, Deutsche Telekom, and Continental AG, as well as leading standard-setting organizations like CDP. Our platform helps organizations transform how sustainability data is collected, analyzed, and reported.

We are looking for a Customer Success Manager to help enterprise customers implement Briink’s AI workflows in their ESG reporting processes. The role sits at the intersection of customer success, product, and technical implementation, helping large organizations integrate AI into complex sustainability workflows.

READ BEFORE APPLYING: Adding a short intro video (https://briink.fillout.com/t/exY8dQJ3z9us) is mandatory for this position. We do this to get a better sense of candidates before continuing the process and find it really helps.  Any application without a video will be rejected by default. Find instructions at the bottom of the post. No cover letter is required. Thank you! 

Your role

You will work directly with enterprise customers to help them implement AI into their ESG and sustainability workflows.

Your responsibilities will include:

• Supporting customers during pilots, onboarding, and early deployments

• Helping customers set up ESG workflows, questionnaires, and document analysis processes in the Briink platform

• Acting as a trusted partner to customers, helping them apply Briink to their sustainability reporting and ESG analysis processes

• Running customer check-ins and success meetings to ensure clients are achieving value from the platform

• Supporting product demos and answering customer questions during implementation

• Working closely with the product and engineering teams to relay customer feedback and improve the platform

• Identifying opportunities to expand platform usage and grow accounts
  
  

You will gain hands-on experience implementing AI systems for large global organizations.

Your profile

We are looking for someone who enjoys working with customers, solving problems, and helping organizations adopt new technology.

You likely bring:

• 2–5 years of experience in a customer-facing role (e.g. customer success, consulting, implementation, account management, or similar)

• Strong communication and relationship-building skills

• A proactive mindset and the ability to work directly with enterprise stakeholders

• Strong problem-solving skills and attention to detail

• Curiosity about AI technologies and how they can improve real-world workflows
  
  

Nice to have:

• Experience working with SaaS products

• Some familiarity with technical tools (APIs, python, spreadsheets etc.) 

• Exposure to ESG or sustainability reporting

• Experience working with enterprise clients

• German language skills
  

What we offer

Work on real sustainability challenges with global organizations

You’ll work directly with leading corporates, sustainability platforms, and standard-setting organizations that are shaping how sustainability data is collected and reported globally.

A front-row seat to how AI is transforming ESG workflows

Sustainability teams are under enormous pressure to manage increasingly complex reporting and regulatory requirements. You’ll help bring AI into these workflows and see firsthand how organizations adopt this technology.

Ownership from day one

You will work directly with customers, take ownership of implementations, and play an active role in shaping how our platform evolves.

A highly collaborative startup environment

Work closely with a tight-knit group of founders, engineers, and operators who have spent years building AI products. 

Flexible working setup

We offer flexible working arrangements with team members based in Berlin and London.

We encourage you to apply!

If you’re excited about helping leading organizations adopt AI to transform sustainability workflows, we’d love to hear from you.

Even if you don’t meet every requirement listed above, we encourage you to apply. We care most about curiosity, problem-solving ability, and people who will push through obstacles to make sure our customers succeed.