Remote Customer Success Account Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Account Manager - REMOTE. In this role, you will manage strategic customer accounts across multiple regions, ensuring value retention and driving growth. By fostering trusted relationships, you'll be the primary contact, leading business reviews and identifying upsell opportunities. Your expertise will be vital in enhancing customer satisfaction and driving adoption of the company's innovative technology solutions. Join us in making a significant impact on our customer success journey while enjoying the flexibility of remote work.

Accountabilities

Act as primary CS contact for an assigned customer portfolio

Understand production workflows, challenges, and priorities in the non-woven / paper / converting industries

Conduct QBRs, success reviews, health-checks and value reporting

Drive adoption of newly released features, modules, analytics and optimisation tools

Own renewal cycles end-to-end, including proposal creation and negotiation

Identify upsell opportunities and support-tier upgrades

Forecast renewals and expansion revenue accurately

Track and follow up on open items, SLAs, and support outcomes

Ensure customers receive the correct training, onboarding, and documentation

Maintain CRM accuracy

Produce monthly updates on account health, renewal risk, and customer sentiment

Proactively highlight churn risks, blockers, and opportunities

Requirements

3-5+ years in Customer Success, Account Management, or a similar client-facing commercial role

Experience negotiating renewals, commercial contracts, or upsells

Strong communication skills with plant managers, operations leaders, and C-level stakeholders

Analytical mindset, comfortable discussing ROI and efficiency outcomes

Able to manage multiple complex enterprise customers simultaneously

Familiar with B2B SaaS, preferably manufacturing-focused

Benefits

Competitive salary with bonus, aligned with local market benchmarks

Full-time, permanent remote role based in Europe

Opportunity for professional growth and development

Inclusive workplace culture that values diversity

Flexible work arrangements to maintain work-life balance

Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.#LI-CL1