IT Support Engineer (f/m/d)

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

As an IT Support Engineer, you are the primary point of contact for our employees regarding all technical inquiries. You will be ensuring our internal IT infrastructure runs smoothly and supporting users with hardware, software, and local infrastructure needs.

Tasks

• 1st & 2nd Level Support: Receiving, qualifying, and processing IT incidents and service requests via ticket system, phone, email, or front desk.
• Troubleshooting & Support: Diagnosing and resolving issues related to hardware (e.g. laptops, peripherals, mobile devices) and software (e.g. Windows, macOS, Google Workspace, Office products).
• User & Access Administration: Administering user accounts, groups, and permissions in different Identity Management systems.
• Onboarding & Offboarding: Setting up workstations, managing user accounts, and providing IT inductions for new hires, as well as handling equipment returns.
• Device & Software Management: Assisting with software deployment, updates, and device management.
• Asset Management: Maintaining accurate inventory.
• System monitoring:Monitoring systems and managing MDM/Mail Systems.
• Infrastructure & Systems:
• On-site support for meeting rooms, printers ( May include cabling/patching tasks)
• Documentation: Maintaining the internal knowledge base and documenting solutions.

Qualifications

• Education: Successfully completed vocational training as an IT Specialist for System Integration or a comparable technical qualification.
• Experience: Professional experience in IT support or a service desk environment (handling both 1st and 2nd level tasks is preferred). 5 years experience is highly valued.
• Technical Skills:
• Proficient knowledge of Windows Client operating systems (Google Workspace administration and MS Intune experience is highly valued)
• Basic knowledge of networking (TCP/IP, WLAN, VPN).
• Familiarity with ticketing systems and remote support tools.
• Soft Skills: Strong service orientation, patience when dealing with users, collaborative and team-oriented mindset, physical ability to handle hardware setups, and a structured, independent way of working.
• Languages:
• German: Business fluent (Required).
• English: Good command (B2) for international collaboration.

Benefits

• Hybrid working model.
• Flexible working hours through trust-based working hours.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve. 

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.