Account Manger (f/m/d) - SMB Sales (DACH)

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

This position in the Account Management team will focus on the SMB segment within Germany. The right candidate will take responsibility for a strategically relevant customer portfolio with a focus on existing customer development, cloud transformation, and targeted new customer acquisition. This position can be based in Berlin or Karlsruhe.

Tasks

• Independent management, development, and control of a defined account portfolio.
• Securing and expanding existing revenue (MRR range: €1,500–€10,000 per customer).
• Building and maintaining an active sales pipeline, including forecasting and deal management.
• Conducting qualified customer appointments and developing individual cloud solutions. Identifying and managing technical risks to prevent churn.
• Ensuring high customer satisfaction (e.g., via NPS and feedback discussions).
• Working closely with marketing, partner sales, and the central account management team.

Qualifications

• Several years of experience in sales of cloud, IaaS, or IT solutions in the business customer environment.
• Deep understanding of the cloud market, ideally with an industry focus.
• Proven success in customer development, new customer acquisition, and MRR growth.
• Routine experience with Salesforce, BI tools, and relevant KPIs (conversion rate, pipeline performance, retention).
• Strong communication and negotiation skills in German and English.

Benefits

• Hybrid working model.
• Flexible working hours through trust-based working hours.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve. 

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.