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Job details
Company
id1
Location
Remote, Germany
Employment type
Full-time
Seniority
Mid level
Primary category
Customer Service & Support
Posted date
17 Oct 2022
Valid through
16 Dec 2022
Job description
YOU...
- are in contact with our customers and carry our customer philosophy out into the world. In the b2b sector, our service is provided from professional to professional.
- take care of enquiries as they arise. You record, process, maintain and prioritise them at the service desk.
- keep an eye on the service level agreements.
- act as an interface between our development department and our customers.
YOU...
- have gained initial experience in the IT industry or have a lot of IT affinity, which makes a lateral entry possible.
- demonstrate a high level of customer orientation, professional demeanour, strong communication skills, empathy and commitment.
- are familiar with the use of JIRA and JIRA Service Desk.
- have a very good command of German and are also used to communicating in English.
- are an open-minded and team-oriented person who is keen to learn new things and constantly develop.
- are characterised by an independent, process-oriented way of working.
WE...
- work with team spirit instead of hierarchy.
- offer a varied project routine and new challenges.
- stand for an open corporate culture.
- offer training opportunities that keep you up to date and fit for the future.
- offer the opportunity to work remotely from a German residence.
- show our employees the appreciation they deserve.
YOU & WE...
Can you imagine supporting the ID1 team?Then get in touch via our careers page and let's get to know each other.