Customer Service Agent (m/f/d)

YOU...

• are in contact with our customers and carry our customer philosophy out into the world. In the b2b sector, our service is provided from professional to professional. 
• take care of enquiries as they arise. You record, process, maintain and prioritise them at the service desk. 
• keep an eye on the service level agreements. 
• act as an interface between our development department and our customers.

YOU...

• have gained initial experience in the IT industry or have a lot of IT affinity, which makes a lateral entry possible. 
• demonstrate a high level of customer orientation, professional demeanour, strong communication skills, empathy and commitment. 
• are familiar with the use of JIRA and JIRA Service Desk. 
• have a very good command of German and are also used to communicating in English. 
• are an open-minded and team-oriented person who is keen to learn new things and constantly develop. 
• are characterised by an independent, process-oriented way of working.

WE...

• work with team spirit instead of hierarchy.
• offer a varied project routine and new challenges.
• stand for an open corporate culture.
• offer training opportunities that keep you up to date and fit for the future.
• offer the opportunity to work remotely from a German residence.
• show our employees the appreciation they deserve.

YOU & WE...