Customer Success (m/f/d)

Your mission

• Manage the entire post-sales lifecycle: onboarding, adoption, retention, and expansion

• Continuously improve CS processes, playbooks, and tooling

• Act as primary point of contact for key accounts and build long-term customer relationships

• Monitor customer health scores and proactively identify risks and opportunities

• Collaborate with CS Engineers and Support to resolve complex product or technical topics

• Track CS KPIs and share insights with Product, Tech, and Sales to drive product improvements

• Support self-service formats such as our knowledge base and customer learning portal

• Take ownership of operational excellence in the CS function and drive efficiency at scale

Your profile

• Based in Germany

• Proven experience driving onboarding, retention, and renewals across multiple accounts

• Familiarity with Rocketlane, Zendesk or similar CS/Support tools

• Strong operational mindset — structured, analytical, and hands-on

• First experience mentoring or coordinating small project teams (leadership potential)

• Excellent communication and stakeholder management skills in English (German a plus)

• A proactive, customer-first mindset and passion for building scalable processes

Why us?

• 100% remote work and full flexibility over your schedule

• A transparent, trust-based culture in an international SaaS scale-up

• Modern tools, data-driven processes, and fast decision-making

• 2–3 offsites and workshops per year for strategy, connection, and team spirit

• High level of autonomy and clear development paths

• The opportunity to actively shape a fast-growing SaaS company

• Steep learning curve in customer success, onboarding, software processes & content creation

• Close collaboration with our Customer Success and Product teams

• Flexible working hours Please send your application to Jasper.Schiffer@boardwise.io