Business Architect, Supply Chain Consulting- Director – English

Ready to shape the future of work?  

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Inviting applications for the role of Business Architect, Supply Chain Consulting- Director – English! 

Our focus is on technology-enabled business transformation. Projects range from short, multi-week assessments to phased multi-year design and implementation and everything in-between. The variety of projects provide consultants with a dynamic and highly challenging opportunity to grow and learn!  

The Business Architect is a team leader on our project engagement teams and is responsible for analyzing, designing, and developing business changes using technology-enabled solutions. Business Architects are tasked with facilitating workshops and requirements sessions to understand the client’s current state processes and technology. From the sessions’ outputs, the Business Architect will map out a future state that includes improved process definition as well as best-practice architecture and implementation of a selected platform. The Business Architect also designs and deploys solutions that support our clients’ business processes and requirements. This individual must be able to manage and deliver components of client engagements that include analysis of current state business process and technology, process and functional design, future state prototyping and architecture for a selected vendor.  

Responsibilities 

• Define and design target After Sales & Service Management architectures leveraging leading service platforms and parts planning solutions to maximize value for clients across asset-intensive industries 

• Shape service-oriented business capabilities, end-to-end process models, and functional designs aligned with clients’ strategic objectives and industry best practices in after-sales, warranty, and service delivery 

• Partner with client executives and internal consulting teams to ensure strategic alignment and stakeholder buy-in for service transformation roadmaps 

• Translate complex after-sales challenges—such as warranty leakage, service cost optimization, parts availability, and service responsiveness—into future-state operating models enabled by digital service and parts planning solutions 

• Provide architectural oversight for solution configuration, data integration, and process enablement across warranty management, service operations, parts forecasting, and parts pricing 

• Facilitate executive workshops to co-create the transformation vision, define critical service capabilities, and drive cross-functional alignment across service operations, supply chain, finance, engineering, and dealer/partner networks 

• Develop business case frameworks, benefit realization models, and capability maturity assessments to guide decision-making for service transformations 

• Contribute to pre-sales and business development by shaping service transformation approaches, proposals, and strategic client presentations 

• Act as a mentor to consulting teams, building capability in business architecture methods, after-sales process design, and service solution enablement 

• Drive thought leadership and contribute to the After Sales & Service Management practice through frameworks, reference architectures, and industry-leading best practice. 

Qualifications we seek in you! 

Minimum Qualifications  

• Deep knowledge of end-to-end after-sales and service management processes, including warranty management, service operations, parts planning, and parts pricing 

• Proven experience designing and architecting business capabilities and process models for service transformation programs enabled by platforms such as ServiceNow, Syncron, PriceFX, PTC, or comparable solutions 

• Strong understanding of after-sales challenges, operational requirements, and best practices across asset-intensive and service-driven industries 

• Ability to translate strategic service objectives into executable capability roadmaps and target-state architectural designs 

• Experience developing business cases, benefits frameworks, and transformation roadmaps for large-scale service and aftermarket programs 

• Executive presence and the ability to engage, influence, and advise C-suite stakeholders across global service and operations organizations 

• Strong analytical skills with structured problem-solving and conceptual design capabilities 

• Excellent communication and storytelling skills; able to articulate complex service architecture concepts with clarity 

• Demonstrated ability to work across consulting, technical, and client teams to bridge business and technology perspectives in after-sales environments 

• Resilience, adaptability, and decisiveness in dynamic, high-pressure delivery contexts 

• Willingness and ability to travel or operate in a hybrid/remote client-facing environment as needed 

Preferred qualification/ Skillset 

• Exposure to multiple service and aftermarket platforms (e.g., ServiceNow, Syncron, ketteQ, PriceFX, PTC, SAP Service Cloud) 

• Experience working in regulated global industries such as automotive, industrial manufacturing, heavy equipment, or aerospace 

• Familiarity with digital service trends, IoT-driven service models, predictive maintenance, and Generative/Agentic AI applications in after-sales 

• Recognized as a trusted advisor in service strategy, warranty transformation, and parts planning/pricing architecture discussions 

• Experience developing business architecture frameworks, maturity models, or capability reference maps for after-sales functions 

• Track record of contributing to practice development, thought leadership, or go-to-market strategy in service management 

Why join Genpact?  

•Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  

•Make an impact – Drive change for global enterprises and solve business challenges that matter  

•Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities  

•Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  

•Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  

•Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.  

Let’s build tomorrow together.  

 Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   

 Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.