Customer Service Specialist (f/m/d)

Working at Freudenberg: We will wow your world!

Responsibilities:

• Order processing, delivery coordination, and invoicing using SAP ERP

• Monitoring and tracking of order fulfillment

• Preparation of transport documents for non-hazardous and hazardous goods for road and sea transport

• Knowledge of export procedures and customs documentation

• Handling customer inquiries and clarifying delivery status in German and English, including monthly tracking of delivery performance

• Recording and processing complaints and returns in the SAP C4C (CRM) system

• Preparation of accompanying documents for occasional national and international parcel shipments

• Participation in projects

• Fixed-term contract for two years

Qualifications:

• Completed commercial vocational training with experience in Customer Service

• Knowledge of ERP/SAP desirable, as well as CRM systems and MS Office

• Basic knowledge of customs regulations and export control

• Basic knowledge of regulations for the transport of dangerous goods – ADR / IMDG (training provided)

• Fluent German and good command of English

• Strong communication skills in dealing with customers; motivated, resilient, flexible, a team player, and able to work carefully and accurately

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

SurTec Deutschland GmbH