Global Salesforce Business Analyst & Admin (m/f/d) - Sales

As a Global Salesforce Platform Administrator - Sales, you are responsible for the design, configuration, and continuous evolution of the Sales stream within the global Customer Engagement Ecosystem (CRM), with a strong focus on Agentforce for Life Sciences and Sales Cloud. 

You are part of a globally distributed platform team, organized across regional hubs to ensure scalable coverage across time zones. You will work side by side with Product Owners, and global teams, supporting the delivery of scalable, harmonized solutions while ensuring the platform can be effectively adopted and extended at regional level. The role combines Business Analysis and Salesforce Administration, with a strong focus on platform enhancement, feature development, and configuration, while collaborating with local CRM specialists who drive end-user support, and training in the markets. 

Your focus is on translating business requirements into scalable Salesforce solutions, managing platform configuration, and ensuring global standardization across regions. You provide deep functional expertise within the Sales domain and support local teams where needed, particularly for complex requirements, advanced use cases, and the continuous evolution of the Customer Engagement ecosystem

Your Responsibilities:

Global Platform Development (Sales Stream) 

• Own and evolve the Sales stream within the global Customer Engagement ecosystem (focus on Agentforce for Life Sciences & Sales Cloud), ensuring scalability, standardization, and alignment with global platform strategy 

• Design and implement global solutions, features, and enhancements, including configuration of flows, objects, page layouts, automation, and integrations 

• Collaborate closely with other platform streams (e.g., Marketing, Customer Service, Technical Service) to ensure seamless end-to-end processes, consistent data flows, and a unified customer view across the ecosystem 

• Translate business requirements into solution designs and technical specifications, ensuring best practices and long-term maintainability 

• Ensure alignment with global data models, governance frameworks, and architecture standards 

• Continuously improve the platform by identifying opportunities for automation, harmonization, and efficiency gains 

• Identify and drive the adoption of AI-driven capabilities (e.g., Agentforce, predictive insights, automation) within the Sales stream, translating business needs into scalable AI-supported solutions that enhance efficiency, decision-making, and customer engagement 

Local Demand Definition & Implementation 

• Own the implementation of prioritized demands in alignment with global governance and product prioritization processes 

• Collaborate closely with business stakeholders and local CRM specialists to refine requirements and ensure implementation readiness 

• Validate and challenge incoming requirements to ensure scalable, reusable, and globally aligned solutions 

• Support localization by working with regional teams and local CRM roles to adapt global solutions and templates to market-specific needs while maintaining overall standardization 

• Contribute to workshops and alignment sessions to ensure smooth translation of business needs into global solutions and effective deployment into operations 

• Evaluate and prioritize demands with a focus on leveraging AI capabilities where applicable, ensuring scalable, value-driven, and future-oriented solutions 

Commercial Excellence, Collaboration Model & Regional Hub Setup 

• Operate as part of a globally distributed Salesforce platform team, organized across regional hubs to ensure coverage across time zones 

• Collaborate seamlessly across regions, with shared responsibility for all countries and markets, both in daily operations and platform evolution 

• Act as the functional expert for the Sales stream, supporting local CRM Enablement Analysts with deep platform knowledge and guidance when required 

• Work closely with IT, Commercial Excellence, and Digital Transformation teams to ensure alignment across the broader ecosystem 

• Lead and support cross-regional CRM initiatives and process optimizations within the wider Customer Engagement ecosystem 

Data Analytics & Operational Business Support  

• Ensure data quality, consistency, and integrity across the Sales domain, including technical debt reduction and possibly supporting with data migration and cleansing 

• Enable advanced reporting, analytics, and AI-driven insights by ensuring proper data structure, availability, and usability for data-driven decision-making 

• Support the development of training materials and enablement concepts, and contribute to training sessions where required (e.g., complex topics, new functionalities, or critical phases), in close collaboration with local teams 

• Provide expert-level support for complex or escalated topics, enabling local teams to drive adoption through best practices and advanced issue resolution 

Your Requisitions:

• University degree in business administration, economics, or similar field 

• At least 5 years of professional experience in the Pharma / Life Sciences industry, ideally in CRM, commercial excellence, or customer engagement environments 

• At least 3 years of hands-on experience working as a Salesforce Business Analyst and/or Admin 

• Strong experience with Salesforce Sales Cloud and ideally Agentforce for Life Sciences, including configuration, and platform development 

• Proven experience in translating business requirements into scalable technical solutions within a global platform environment as well as experience working within global governance models and collaborating with distributed, cross-regional teams 

• Salesforce Administrator Certification and/or Business Analyst required; additional certifications such as Sales Cloud Consultant, Advanced Admin, or Platform App Builder are a nice to have 

• Solid understanding of Salesforce data models, automation (e.g., flows), security concepts, and reporting capabilities as well as experience with agile delivery models and tools such as JIRA and Confluence 

• Strong analytical and problem-solving skills, with the ability to design scalable and maintainable solutions 

• Experience or strong interest in leveraging AI-driven capabilities (e.g., Agentforce, predictive insights, automation) within CRM platforms 

• Strong stakeholder management and communication skills, with the ability to collaborate effectively across technical and business teams 

• Structured, independent, and results-oriented working style 

• Fluency in English required, any additional languages are an advantage 

• Intercultural experience, ability to work in a global environment, and willingness to travel internationally