Freelance Onsite IT Support Technician ( m/w/d)

Main responsibilities

• Monitor and manage tickets in the ITSM tool (ServiceNow), plan and execute onsite interventions
• Replace IT devices and peripherals (laptops, desktops, smartphones, printers, etc.)
• Set up and configure equipment (laptops, desktops, smartphones, printers)
• Manage meeting rooms and conference room systems, including Microsoft Teams equipment
• Manage local IT stock and alert the ITS Site Leader when thresholds are reached
• Update ServiceNow CMDB as required
• Support IT aspects of special events (seminars, trainings, communication events, etc.)
• Replace outdated equipment according to lifecycle management policies
• Follow mandatory internal trainings (Site Security, GxP, Cybersecurity, etc.)
• Forward tickets to appropriate assignment groups
• Create AD accounts and manage users, distribution lists, and AD groups
• Perform local software installations and manual patching
• Ensure patch management for standard PCs in coordination with Cybersecurity teams
• Pilot patch management for non-standard and industrial PCs
• Level 1 coordination for printers (MFP and Zebra)