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IT Support Specialist (m/f/d) at Enpal B.V. in Berlin | EnJobs

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EB

IT Support Specialist (m/f/d)

Berlin, GermanyPosted 29 days agoFull-time

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IT Support & Helpdesk Berlin English-friendly

EnJobs

english-jobs.com

A focused board for English-speaking jobs in Germany, plus the tools and support layers needed to turn job discovery into real applications.

Application Concierge

Jobs

All Jobs
Browse Locations
Browse Companies
Berlin Jobs
Munich Jobs
Software Development
Marketing Jobs
Full-time Jobs

Popular

English-speaking jobs
No-German-required jobs
Visa support jobs
Blue Card jobs
Remote jobs
Jobs with salary

Job details

Company

Enpal B.V.

Location

Berlin, Germany

Employment type

Full-time

Seniority

Mid level

Primary category

IT Support & Helpdesk

Posted date

12 Mar 2026

Valid through

11 May 2026

Job description

Own and resolve technical support requests end-to-end, ensuring high-quality service and adherence to SLAs.
Diagnose and troubleshoot complex hardware and software issues across Lenovo laptops, MacBooks, iPhones, and Android devices.
Manage, prioritize, and document tickets in Jira Service Desk/Fresh Service with clear communication and structured updates.
Escalate incidents appropriately while maintaining accountability for resolution tracking.
Provide both remote and on-site support across Microsoft 365, Azure AD, MS Defender, and other enterprise systems.
Lead device configuration and lifecycle management using Intune, Jamf, and Snipe-IT.
Maintain asset accuracy and ensure compliance with IT security and internal governance policies.
Set up and maintain meeting rooms, VC systems (Teams), and related AV infrastructure.
Support onboarding and offboarding processes, ensuring smooth user transitions.
Identify recurring issues and proactively recommend process or technical improvements.
Contribute to internal documentation and knowledge base development.

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© 2026 EnJobs. All rights reserved.Focused on English-speaking jobs in Germany.

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