IT Support Specialist (m/f/d) at Enpal B.V. in Berlin | EnJobsBack to all jobsEB
IT Support Specialist (m/f/d)
Enpal B.V.
Berlin, GermanyPosted 2 months agoFull-time Job details
Primary category
IT Operations
Secondary category
IT Support & Helpdesk
Job description
- Own and resolve technical support requests end-to-end, ensuring high-quality service and adherence to SLAs.
- Diagnose and troubleshoot complex hardware and software issues across Lenovo laptops, MacBooks, iPhones, and Android devices.
- Manage, prioritize, and document tickets in Jira Service Desk/Fresh Service with clear communication and structured updates.
- Escalate incidents appropriately while maintaining accountability for resolution tracking.
- Provide both remote and on-site support across Microsoft 365, Azure AD, MS Defender, and other enterprise systems.
- Lead device configuration and lifecycle management using Intune, Jamf, and Snipe-IT.
- Maintain asset accuracy and ensure compliance with IT security and internal governance policies.
- Set up and maintain meeting rooms, VC systems (Teams), and related AV infrastructure.
- Support onboarding and offboarding processes, ensuring smooth user transitions.
- Identify recurring issues and proactively recommend process or technical improvements.
- Contribute to internal documentation and knowledge base development.
More jobs from Enpal B.V.
EB
Electrical & Electronics EngineeringFull-time
EB
Energy EngineeringFull-time
EB
Software DevelopmentFull-time
EB
Software DevelopmentFull-time
More it operations jobs in Germany
More jobs in Berlin
R
Account ManagementInternship
© 2026 EnJobs. All rights reserved.Focused on English-speaking jobs in Germany.
Role tags
Hardware TroubleshootingMicrosoft 365Endpoint ManagementJira Service DeskHybrid Work
Other
J
IT OperationsFull-timeRemote
L
Enterprise & B2B SalesFull-time