Specialist, Product Operations (Quick Commerce)

We are on the lookout for a Specialist, Product Operations to join our Quick Commerce team on our journey to always deliver amazing experiences

Be part of redefining how customers experience quick commerce. You’ll help build technology that scales our non-food offerings, reaching new market segments and driving revenue growth. By innovating within our Quick Commerce Team, you’ll make Delivery Hero the go-to platform for a broad range of products, helping us grow faster and deliver more value to customers around the world..

Your typical day in the role will involve triaging bugs with your morning coffee then providing technical support accordingly. By lunch time you’re preparing a report to help Product Managers prioritize their backlog and meeting an Engineer to identify the root cause of a user issue. After replying to some questions coming in via Slack, your last meeting of the day is with a Designer to discuss UX limitations you’ve observed from user behavior. 

• Be the first point of contact for our global commercial and operational teams to solve their issues and support inquiries related to our Product Stack

• Troubleshoot bugs and work closely with Engineers to investigate and solve user issues, assessing the importance of the different issues based on their business impact and organizing your work around them

• Become an expert in our internal tools and processes, instructing others and creating documentation for internal teams as well as our end users

• Develop frameworks to generate actionable data-driven insights from bug reports and user feedback, which you will present to various stakeholders

• Identify and craft solutions to address user pain points and optimize processes while leveraging AI, Automation and other innovative tools  

• Handle multiple topics at once while keeping clear, calm, and friendly communication to all stakeholders, even in the most stressful times