Senior Specialist, Product Operations (Consumer Search & Discovery)

We are on the lookout for an experienced Senior Specialist, Product Operations to join us on our journey in delivering amazing experiences.

At Delivery Hero, you’ll shape the global consumer experience for millions of users. Your work will have a direct impact on how we attract and retain customers, creating data-driven, personalized interactions that keep them coming back. As part of our Consumer Team, you’ll enhance customer satisfaction and drive global growth and profitability through innovative projects.

The team is currently building Search, Recommendation, and Intent Collection systems to power our brands like Foodpanda, Glovo, Pedidos Ya, Talabat - serving millions of requests every day. The systems we build are critical for our online marketplaces with high availability and performance requirements and drive meaningful commercial value. They require crafting control loops through data, machine learning, and online serving systems to serve millions of consumers worldwide.

• Serve as a primary product point of contact for feature request collection and product development  updates. Ensure strong collaboration and communication between the brands around the globe and the Global Discovery teams
• Conduct benchmarking and competitor analysis and share insights/recommendations with product managers and stakeholders to ensure state-of-the-art product solutions for our customers
• Support the development of product roadmap in collaboration with product managers by working with product, design, analytics, tech and business stakeholders
• Analyse data and internal feedback to build solid business cases to support and justify feature development
• Monitor and facilitate implementation and integration projects involving multiple squads
• Develop and improve processes (e.g. bug reporting) to accelerate product development and improve customer experience
• Develop & use product insights to influence stakeholders to ensure the best usage of our products across all markets
• Optimize product feature rollouts for high-impact solutions that speed up time-to-market and time-to-value
• Support the creation of product marketing material for key features launched