Retention Manager

We are on the lookout for a Retention Manager to join the Customer Engagement team on our journey to always deliver amazing experiences. 

Join the team driving brand growth and customer engagement across our markets. As part of our Marketing Team, you’ll help shape strategies that build customer loyalty and optimize the effectiveness of our marketing investments. With each campaign and initiative, you’ll play a key role in creating connections with millions of customers, positioning Delivery Hero as a leader in the market.

Customer Engagement (CE) team is a pivotal part of Delivery Hero’s central marketing function, focusing on developing DH-wide marketing strategy, frameworks, and tools for adoption by our local entities. As a member of CE, you will sit at the intersection of various marketing disciplines (e.g., CRM, Incentives, Product) and Global/Local functions, you will serve as a critical link to drive scalable global impact, and will be instrumental in establishing transparency and disseminating best practices across the entire Delivery Hero ecosystem.

Specifically, as a Retention Manager you will:

• Lead the development of global marketing strategies, frameworks, and playbooks (including customer segmentation, targeting models, and lifecycle frameworks) in collaboration with local entities and central teams

• Drive alignment and adoption of global marketing best practices by closely collaborating with local marketing teams, understanding their unique challenges, and ensuring relevance

• Develop deep relationships with local entity stakeholders to foster a collaborative environment and ensure two-way communication for continuous improvement

• Analyze performance data and local insights to identify opportunities for increasing user conversion, retention, reactivation, and high-value actions across all markets

• Define clear metrics and reporting structures to monitor the effectiveness of global marketing initiatives and ensure transparency of results across DH

• Champion the voice of the local markets within the central marketing teams to ensure global strategies are localized and impactful