Company
Delivery Hero
Location
Berlin, Germany
Employment type
Full-time
Seniority
Mid level
Primary category
Other
Posted date
13 Apr 2026
Valid through
12 Jun 2026
We are looking for a Principal, Process Excellence & Implementation, to join the International Markets team. This is not a traditional reporting role; it is a high-impact "Architect" position designed to bridge the gap between strategic vision and operational reality.
In this role, you will be the primary owner of the Target Operating Model (TOM) across our global entities. You will move beyond simply identifying performance gaps—you will design the future-state processes and lead the end-to-end project management required to deploy them across diverse markets.
Process Design & Mapping: Lead the "Target State" design for core business functions. You will map complex current-state workflows, identify bottlenecks, and architect scalable, standardized processes that harmonize our global operations.
End-to-End Implementation: Own the project lifecycle of strategic initiatives, managing the deployment, coordinating with local ops teams, and ensuring "boots on the ground" adoption.
Performance Management: Define the input/output metrics that prove a process is working. You will build the frameworks to ensure that once a new process is deployed, it remains stable and achieves the intended financial impact.
Change & Stakeholder Management: Aligning regional leadership and local functional heads, ensuring connection between central strategy and local execution.
Best practice sharing: Act as a "Internal Consultant" to our entities, identifying where legacy processes are failing and leading the project teams to re-engineer them. Document target process, to ensure continuity.
AgHamburg, Germany
FgsglobalBerlin, Germany
JobBerlin, Germany