Manager Services - Process Industries

We're Celonis, the global leader in Process Intelligence technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing AI, data and intelligence at the core of business processes - and for that, we need your help. Care to join us?

The Team

Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy, and Customer Support. We are thought leaders with deep product, technical, and domain expertise, focusing on delivering Celonis implementations and driving product adoption for our customers. We achieve this by bringing together our best practices, delivery experience, award-winning enablement, and support expertise.

The Role

As Consulting Manager, Process Industries – Celonis Services DACH, you will lead, guide, and develop a team of 5-10 Consultants. You are responsible for driving successful deployments of Celonis technology across our customers in the Process Industries segment (including Chemicals, Pharma, and Materials) across Germany and Austria. You will partner cross-functionally to support all customer engagement efforts and will liaise frequently with the Sales and Value Engineering teams to ensure customer satisfaction, loyalty, and adoption of the Celonis platform to drive value and customer success.

The Work You’ll Do

• Sales: Position and sell the right services; work closely and build trust with Sales and Value Engineering to support ACV land and expand motions; maximize services revenue and ensure utilization targets.
• Delivery: Manage a portfolio of projects to success, building relationships directly with largest/most strategic customers in the Processing Industries region. Ensure timely and high-quality deployments that meet customer requirements, accelerate time to first value, and drive measurable business impact within complex industrial supply chains and production environments.
• Value and Adoption: Drive a value-focused mindset within the team; ensure project governance to deliver rapid, tangible improvements and fast ROI. Drive adoption by ensuring comprehensive plans are incorporated into each project, including user onboarding and knowledge transfer.
• Product: Ensure a focus on deep product and technical knowledge to provide thought leadership for our customers, specifically regarding best-practice implementation in large-scale manufacturing and processing workflows.
• People: Build, support, and enable a high-performance team of approx. 5-10 Celonis Consultants; proactively manage hiring, productivity, morale, and resource allocation.
• Partners: Build relationships with strategic partners and partner managers in the DACH region to support our most important industrial accounts.
• Practice: Contribute to internal initiatives that improve the organization and develop career paths for team members within the Services organization.

The Qualifications You Need

• Good understanding of the implementation of Celonis products at a level required to lead and direct Consultants.
• Experience in managing professional services teams, preferably in enterprise SaaS companies.
• Deep interest or experience in Processing Industries (Chemicals, Pharma, Life Sciences, or Primary Materials).
• Experience building relationships with Sales teams and involvement in complex deals.
• Proven leadership in interacting with senior/executive level customers in an industrial context.
• Excellent communication skills in English and German and the ability to be certified in Celonis products.
• Based in Munich, Germany.

What Celonis Can Offer You:

• Pioneer Innovation: Work with the leading, award-winning process mining technology, shaping the future of business.
• Accelerate Your Growth: Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities.
• Receive Exceptional Benefits: Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more. Interns and working students explore your benefits here.
• Prioritize Your Well-being: Access to resources such as gym subsidies, counseling, and well-being programs.
• Connect and Belong: Find community and support through dedicated inclusion and belonging programs.
• Make Meaningful Impact: Be part of a company driven by strong values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.
• Collaborate Globally: Join a dynamic, international team of talented individuals.
• Empowered Environment: Contribute your ideas in an open culture with autonomous teams.

About Us:

Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It’s system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

Get familiar with the Celonis Process Intelligence Platform by watching this video.

Celonis Inclusion Statement:

At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.

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