Last Mile Logistics Specialist Germany (12-month FTC)

bloomon is turning the flower industry on its head – for the better. How? By disrupting the traditional supply chain!  We skip the auction and wholesale, to shorten the journey for our flowers.  And we harness technology, brand and innovation to deliver gifts and subscriptions that delight our customers across Europe.
We launched in Amsterdam in 2014, and in 2021 joined forces with Bloom & Wild, the UK's fastest growing ecommerce company (according to the Financial Times).  Our group is backed by top tier investors and is now home to a family of 3 strong brands, Bloom & Wild, bloomon and Bergamotte.  Together, we’ve delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe.
Our vision is to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination. 
We care wildly about people and our planet. Which is why we’re so proud to be a certified B Corp™ – committed to making long-term positive change for our community, and the world around us.
🛠️ The Role and Ways of WorkingWe are looking for an Interim Last Mile Logistics Manager to join our team on a 12-month fixed-term contract, covering parental leave starting in June. 
This role is a perfect blend of hands-on last-mile operations for our German and Austrian markets while also giving you the opportunity to be strategically involved in shaping our carrier strategy. You’ll work closely with our Commercial team to develop and implement shipping strategies that enhance the customer experience. At the same time, you will be responsible for ensuring high delivery performance, maintaining strong carrier relationships, and collaborating with our Customer Delight and Warehouse teams.
This position is either fully remote within Germany, or based in our Amsterdam office, located near our European warehouse. Due to the scope of the role, fluent German (written and spoken) is required. The role can be part-time as well (25-40 hours per week).
The role comprises of 3 main areas:

⚙️ Day-to-Day Delivery Management (Operational focus):

Manage day-to-day relationship with our carriers in Germany & Austria (DPD, UPS and General Overnight) to ensure we are meeting agreed service levels

Monitor internal and external delivery performance reporting and proactively address live issues in close collaboration with Customer Delight and Warehouse teams

Manage shipping configuration in our internal backend systems, ensuring the correct delivery options are available to customers on the appropriate days and that orders flow smoothly through our systems.

⚙️ Continuous Improvements (Strategic focus):

Analyse delivery performance data, cost trends and customer feedback (e.g. NPS) to identify optimisation opportunities

Lead and support improvement initiatives to enhance customer experience, delivery performance and operational efficiency (e.g. testing a new carrier)

Work cross-functionally with Commercial, Product, BI, Customer Delight and Warehouse teams

Support and lead the creation of data-driven recommendations and business cases where required.

⚙️ Peak Management (Operational & Strategic focus):

Lead on the planning, project management and execution of peaks (Christmas, Valentine’s Day & Mother’s Day) 

Coordinate with internal stakeholders and carriers to ensure peak readiness and excellent performance on the most important days of the year.

✅ You’ll love this role if you…

You have 2-3+ years of experience in logistics, delivery operations, carrier management, or a similar role

You have experience in a fast-paced e-commerce or operational environment (a strong plus)

You are fluent in German and English, both spoken and written

You have strong analytical skills and are confident working with data

You are curious about new technology and enjoy testing, learning, and trying new approaches

You are structured, proactive, and solutions-oriented

You are comfortable managing multiple stakeholders across different teams

You are enthusiastic, passionate, and keen to deliver results that impact the business

You are available 25-40 hours per week

Experience with G Suite is a plus.

These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.
🏡 Belonging at Bloom & Wild GroupWe know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers.  We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team.
🧭 Our ways of workingWe do things a little bit differently. From inventing letterbox flowers to founding The Thoughtful Marketing Movement. We’re big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day:
Lead change for good: we have the guts to try new things and step up to do what matters mostThink deeply, act swiftly: we make sure there’s thoughtful rationale behind our approach and always act swiftly to implement ideas Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a differenceStay open, be curious: we’re open about what we’re doing and why, and we welcome challenges from each other
We really believe in the power of face-to-face connections - be that through a shared project, a learning and development opportunity, or an after work social - and trust our teams to make the right decisions (for them and us) about where and how they work each day. Our working patterns are flexible and vary across the business, depending on the type of work, need for collaboration, and personal and wellbeing circumstances.  
🌟 (Some of) The good stuffTo care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day. 
🌻 Work that works for you - Flexible working (core hours from 10-4pm)- Work Abroad for up to 30 days each year - 1 day per year to volunteer on a project that’s close to your heart- We’ll support your commute to our office and site locations.  Depending on your journey to work, this may include a Swapfiets, an NS business card or expense reimbursement- Phone allowance
🌴 Time off- 24 vacation days and an option to buy an extra 5 each year- Happiness days (1 extra day each quarter for your personal ‘me time’)- 1 celebration day per year, to celebrate a holiday that’s important to you- Flexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendar
🌱 Health and wellbeing- Mental health support through Open Up, including access to online therapy sessions- Allies and champions groups- Mental Health First Aiders and awareness training for our managers - In person and virtual yoga every week- Our office kitchen is stocked with healthy drinks and snacks to keep you going- Workplace pension contributions
🌳 Growth & Development- A flexible training framework for every stage of your career development through our Bloom & Learn programme- Internal & external  Speaker Sessions on a variety of different inspirational topics. 
💐 Moments that matter- We love having lunch together!  We offer daily fresh and healthy lunch options at our locations in Amsterdam and Amstelveen,- A BBQ-worthy rooftop terrace (Amsterdam HQ)- Social & wellbeing monthly calendar- We love to celebrate birthdays, anniversaries and other important milestones!- Summer and End of Year events, team lunches and post-peak celebrations- Irresistible discounts on our products, blooms & subscriptions!

🫱‍🫲 Getting hiredWe know that job searching can be daunting, and we want to do everything we can to ensure that your experience with us is a good one. Interviewing is a 2-way process, and we’re keen to answer all of the questions you have, so that you can be sure (and excited!) that we’re the right move for you.
We believe in leading change for good, so do let us know if there’s anything we can do to support your application process. Also, if you have any feedback, please help us to improve our candidate experience by sharing (anonymously) here.