Working Student for Application Customer Support (m/f/d)

 

Imagine a world where life-saving medicines and vaccines reach those who need them most, faster and more safely. At EXTEDO, this is not just a vision - it’s our daily mission.

 

We are driven by the profound responsibility to ensure that every treatment, every cure, and every vaccine reaches patients without unnecessary delays. Our work empowers health authorities and pharmaceutical companies around the globe to navigate the complex regulatory landscape with confidence, knowing they have a trusted partner in the life science industry for managing and streamlining regulated information at every step of the pharmaceutical product lifecycle. With over 25 years of innovation, 100+ employees, and 20+ nationalities, EXTEDO stands as a leader in Regulatory Information Management (RIM). 

 

For our location in Ottobrunn near Munich we are actively seeking a Working Student for Application Customer Support (m/f/d).

 

 Your Tasks - as important as our Software: 

 

• Assist customers with software application inquiries and troubleshooting issues

• Document customer interactions and technical issues in our ticketing system (Salesforce)

• Collaborate with senior support staff to escalate complex issues and ensure timely resolution

• Maintain our Customer Portal (based on Salesforce) and create required reports

• Conduct basic software diagnostics and troubleshooting based on FAQs to identify root causes of problems

• Participate in the development and maintenance of support documentation and FAQs

• Contribute to team projects aimed at improving service quality and customer experience

 

Your Profile - as good as our Solutions:

 

• Current enrollment in a Bachelor’s or Master’s degree program in Computer Science, Information Technology, Business Informatics or a related field

• Interest in software applications and customer support

• Excellent communication skills in English, both verbal and written, German skills are a plus

• Basic understanding of software troubleshooting and problem-solving techniques

• Ability to work independently as well as part of a team

• Strong organizational skills and attention to detail

• An open and team-oriented personality enhances our collaborative environment

• Enjoys coming to the office and exchanging ideas with colleagues on site

• Availability to work up to 20 hours per week, with the option to increase hours during semester breaks. We will coordinate your schedule to support your academic commitments 

  

 

Why EXTEDO?

 

• Modern Working Conditions: Welcome to a relaxed and friendly work environment with an open-door policy. We understand the importance of work-life balance, offering flexible working arrangements, including the option to work remotely for up to 20 days per year within the EU. Our height-adjustable desks also ensure ergonomic working conditions.  

 

• Personal & Professional Growth: With a comprehensive onboarding and training program, you will feel like part of the team from day one. We invest in your future with continuous learning and development opportunities, empowering you to grow your career while making a real difference and enjoying a collaborative environment.  

 

• Passionate About People: You’ll collaborate with a diverse team of experts from more than 20 nationalities who are united by a shared passion for innovation and excellence in healthcare. Join us in fostering diversity and equality for all! Be part of a team that values inclusivity and celebrates individuality. Together, let's create an environment where your ideas are heard and everyone can thrive. 

 

• Wellbeing included! Enjoy regular company and team events, a canteen allowance, a subsidy for your public transport ticket, 30 days of vacation for a 5-day work week and a comprehensive company pension scheme.  

 

 

 Company: EXTEDO GmbH | Job ID: 286648