Customer Success Manager (m/f/d)

FARO INSIGHT Exists to Turn Reality into Understanding.

We believe the world is shaped by decisions and those decisions only hold up when they’re grounded in objective truth. Our solutions capture buildings, sites and scenes exactly as they are and transform that data into insight teams can use to plan, verify, investigate and act with confidence.

 

Across Architecture, Engineering & Construction (AECO), Geospatial and Public Safety, we support professionals who establish truth, verify progress, investigate events and protect people & places. From surveyors defining the foundations of a project, to architects and builders coordinating complex infrastructure, to public safety professionals documenting critical incidents to deliver justice to communities. Our solutions underpin accountability and inspire trust in every decision.

 

At FARO INSIGHT, we admire individuals who wish to shape the future with us. Who believe leadership starts with responsibility. Who believe great innovation serves real-world outcomes. And who believe in long-term impact, over short-term noise. Here, you will be part of a team that puts those beliefs into action, creating work that makes a meaningful difference.

Insight You Can Build On.

  We are seeking a Customer Success Manager (m/f/d), located in Germany, in Aachen or in Korntal-Münchingen. The position is fixed-term for one year due to maternity leave with extendable 6 month increments.   How you will make a difference @ FARO 

• Provide a smooth onboarding process and proactive customer interaction for successful initial adoption
• Conduct proactive business reviews with customers
• Proactively build relationships with customers to drive retention
• Identify customer expectations, values, and desired outcomes
• Adopt success plans to move customers optimally and efficiently to their desired business outcomes (retention) and grow revenue (upsell), or prospect into new departments (cross-sell)
• Drive impactful activities with customers that serve as reminders of value, exhibiting complete ownership over assigned customers and engagements
• Provide regular updates on retention, upsell, and cross sell activities to leadership
• Consistently meets and exceeds retention, upsell, and cross sell targets
• Travel up to 10%

  This position requires 

• Bachelor’s degree in business, sales, finance or equivalent work experience
• Demonstrated knowledge and experience in customer success principles, best practices and behavior
• Demonstrated knowledge and proficiency in renewing and growing customer accounts
• Experience building and managing relationships, including interacting with all levels of management (both internally and customer-focused)
• Strong communication skills and relationship building skills
• Fluent English and German, French is a plus
• Ability to work independently, adapt quickly and show/maintain a positive attitude in a collaborative environment
• Experience in Salesforce and Customer Relationship Management (CRM) tools

  FARO offers 

• Fixed-term employment contract for 1 year with extendable 6 month increments
• Flexible working hours  
• Training  
• Other employee services : free drinks, fresh fruit

  Inclusive  At FARO, we are committed to encouraging different perspectives and ideas that foster innovation.  We believe that we are strongest with a diverse team of employees.  We want every FARO employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.    Join us. Become part of a dynamic organization that values quality, leadership, teamwork, honesty and openness as a way of life in conducting our business.