Account Manager (f/m/d)

As an Account Manager at Alpas you will be the primary driver of value for your accounts: managing relationships, ensuring excellent customer support, and helping customers achieve measurable outcomes that drive retention and growth.

Tasks

• Own a portfolio of mid-market B2B customers to drive adoption, retention and expansion

• Build trusted relationships with key stakeholders (executive sponsors and operational users)

• Run scalable onboarding programs that shorten Time-to-Value and accelerate product adoption

• Create and execute standardized Success Plans tied to customer goals and measurable KPIs (e.g., adoption, usage, renewal)

• Use product and usage data to identify churn risk and upsell/cross-sell opportunities - translate insights into clear, actionable plans

• Monitor customer health (usage, engagement, support trends) and proactively mitigate risks

• Communicate customer needs and product feedback to Product Management - act as the Voice of the Customer

• Improve Account Management playbooks and processes to enable consistent, scalable outcomes across the team

Requirements

• 3+ years of Account Management in a B2B SaaS environment with proven results in retention and expansion

• Track record of managing multiple mid-market accounts and delivering measurable outcomes

• Strong stakeholder management and project management skills - able to influence at executive and operational levels

• Comfortable working with CRM, customer-success and analytics tools (experience translating data into action)

• Native-level German and fluent English

• Nice to have: experience in procurement, supply-chain management or procurement tech startups

• Affinity for tech and data-driven decision making

Benefits

• Working in a fast-paced environment with challenging tasks (zero-boredom-guarantee)

• High ownership and responsibility to manage your own projects

• Rapid development with a steep learning curve

• Awesome team events and an inclusive company culture with a diverse team

• A hybrid work environment and a nice office in Berlin, Prenzlauer Berg

What We Value

• Honest, fast, and open collaboration as well as strong communication skills

• Resourceful self-starters who hold themselves to high standards, have attention to detail, are intrinsically motivated & eager to learn on a daily basis

• Proactive hands-on working style with passion for customer-facing tasks

• Team members who are excited about our mission & tech

• If you’re thrilled to have a business impact and like the startup spirit, we’d love to talk to you!