Groups & Events Executive (m/f/d)

What you’ll do…

• Be a key contact for groups and events, handling your own bookings from start to finish: from initial proposals & negotiations, to contracting & invoicing, to planning great events & group stays, to site visits and follow-ups.
• Have a great understanding of our operation – and ensure that Hotel teams have tip-top handovers with all the details & communication they need to deliver incredible guest experiences.
• Work individually and as part of a team to maximize conversion, employing strategies to hit targets and identifying challenges & opportunities to drive revenues.
• Show your keen eye for detail when using our booking systems: think tracking & following up on enquiries, generating contracts, invoices and function sheets, inputting details for operational handover, taking deposits and tracking payments and keeping an up-to-date database.
• Develop great product knowledge and use this to win business while supporting the rest of the team in keeping up to date on all things Hoxton.
• Prioritize developing client relationships & work to truly understand guest needs, while always following up & creating opportunities to develop repeat business.
• Be an ambassador for the Hoxton Brand and keep the guest experience at the heart of everything you do.
• Actively contributes to a positive team culture as part of a fast-paced department.
• Build strong relationships & communication with other teams, championing positive collaboration across multiple areas of the Business.
• Always keep your thinking cap on, get creative when problem solving & don’t be afraid to challenge the norm – we want your fresh ideas!