Groups & Events Coordinator (m/f/d)

What you’ll do

• Own and manage your Groups & Events enquiries from first contact through to execution — handling calls and emails, responding promptly and ensuring every client receives a memorable first impression of The Hoxton and Ennismore.
• Manage your own booking pipeline, from proposal creation and contract management through to rooming lists, detailing and final invoicing.
• Build strong relationships internally and externally, always keeping the guest experience at the heart of everything you do.
• Coordinate all aspects of confirmed meetings and events with operational teams, ensuring expectations are clear, documented and delivered.
• Prepare and distribute weekly function sheets and confidently present them in the weekly operations meeting.
• Conduct on-property show rounds and client planning meetings.
• Proactively build long-term client relationships, identifying opportunities for repeat business and tracking year-on-year trends.
• Oversee key administrative elements including deposits, billing, and actualising events accurately in the system.