Front Office & Reservations Coordinator (m/f/d)

How does your working day look like ...

• You review and process reservations to ensure that every booking is correctly recorded in the system.
• You check arrivals for the upcoming days, identify special requests early on, and prepare the team accordingly.
• You keep an eye on credit cards and guarantees and make sure our bookings are properly secured.
• You handle administrative tasks in the Front Office and Reservations – working in a structured, efficient way and with great attention to detail.
• You monitor our TrustYou reviews and online platforms and support the handling of guest feedback.
• When things get busy at the reception desk, you step in operationally at the Front Office and support the team in guest interactions.