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Head of Customer Service (all genders) at ABOUT YOU SE & Co. KG in Hamburg | EnJobs

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AY

Head of Customer Service (all genders)

ABOUT YOU SE & Co. KG

Hamburg, GermanyPosted 2 days agoFull-time

Show listing Apply on company site

Project Management Hamburg English-friendly

EnJobs

english-jobs.com

A focused board for English-speaking jobs in Germany, plus the tools and support layers needed to turn job discovery into real applications.

Application Concierge

Jobs

All Jobs
Browse Locations
Browse Companies
Berlin Jobs
Munich Jobs
Software Development
Marketing Jobs
Full-time Jobs

Popular

English-speaking jobs
No-German-required jobs
Visa support jobs
Blue Card jobs
Remote jobs
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Job details

Company

ABOUT YOU SE & Co. KG

Location

Hamburg, Germany

Employment type

Full-time

Seniority

Mid level

Primary category

Project Management

Posted date

10 Apr 2026

Valid through

9 Jun 2026

Job description

Functional and disciplinary leadership of a team of customer service experts and project managers
Management, coordination, and further development of our external call centers
Management, monitoring, and continuous optimization of existing customer service processes to ensure the best possible customer experience
Definition, evaluation, and analysis of relevant KPIs as well as optimization of our internal reporting and controlling systems within customer service
Strategic integration and further development of modern automation processes
Internal and external escalation management, including the proactive derivation of concrete action recommendations
Close collaboration with national and international partners
Contract and commercial negotiations with external service providers
Management of complex and demanding projects across the entire order, returns, and complaint processes

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