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Customer Service Manager – Schwerpunkt Quality Management (all genders)

ABOUT YOU SE & Co. KG

Hamburg, GermanyPosted 2 days agoFull-time

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Job details

Company

ABOUT YOU SE & Co. KG

Location

Hamburg, Germany

Employment type

Full-time

Seniority

Entry level

Primary category

Other

Posted date

10 Apr 2026

Valid through

9 Jun 2026

Job description

Collaboration with external service providers and their quality managers to ensure quality standards
Continuous improvement of customer satisfaction and other quality-related KPIs
Collaboration with the internal last-level team and other international teams to ensure quality
Expansion and maintenance of the online support page
Management of service providers within the scope of quality management and KPI development
Development of quality dashboards in collaboration with other team members
Further development of the quality concept
Optimization of quality measurement
Conducting regular calibration sessions internally and externally
Process optimization in collaboration with internal and external stakeholders

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