Sales Support Specialist – Customer Support (m/f/d)

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing.  By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:

Service Sales Support Manager

 

The work model for the role is: #LI-Hybrid

Key responsibilities

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.

You will be mainly accountable for:

• Processing customer inquiries from domestic and international customers as well as reviewing requested products for suitability and possible application

• Advising customers and presenting solution proposals in coordination with the responsible specialist departments

• Cost calculation, price adjustments and preparation of quotations

• Overall management of orders including order processing, deadline monitoring and coordination

• Execution of administrative and assistance tasks such as supporting subject-area related administrative work

You will join a dynamic team, where you will be able to grow.

Qualifications for the role

• Successfully completed commercial training with initial professional experience in a comparable position

• An agile and proactive approach, with a proven ability to take ownership of customer issues

• Basic knowledge and experience in customer service

• Knowledge of SAP

• A team-oriented, solution-focused way of working as well as very good written and verbal communication skills

• Fluent German and English language skills

Benefits

• Retirement Plan

• Flexible work practices

• Learning & development offering

• Daycare subsidy for childcare under the age of 3

• Personal coaching offers

• Fluent German and English language skills

Please note: in the case of equal suitability, people with severe disabilities and their equals are given preference.

ABB AG

+49 (0) 621 381 3500

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