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Working Student – OEM Customer Success & Sales Support (d/f/m)
Munich, GermanyPosted 2 months agoFull-time
Customer SuccessSales Enablement & Training
Company
Luminovo
Location
Munich, Germany
Employment type
Full-time
Seniority
Intern
Primary category
Customer Success
Secondary category
Sales Enablement & Training
Posted date
12 Feb 2026
Valid through
13 Apr 2026
Within your first 90 days, you will own the complete data preparation process for OEM customer demos and onboardings — reducing demo prep time from 2 hours to under 30 minutes per customer, and cutting onboarding time to first value by 50%.
💪🏽 What success looks likeIndependently prepare 3+ custom OEM demo environments per week with real customer data
Shadow 5+ customer onboarding sessions and document the data upload process
Own end-to-end demo data preparation for the entire OEM sales pipeline
Contribute to 2+ successful customer onboardings via independent data cleaning & upload, allowing OEMs to gain meaningful insights within Luminovo
Reduce average onboarding completion time by at least 30%
Create documentation that allows another person to replicate your work
Develop and test hypotheses how the OEM sales and onboarding data management can be (semi-)automated
Become the go-to expert for OEM data patterns and insights
Train Account Executives on demo preparation best practices
Identify and implement at least one scalable improvement to the onboarding process
Handle 80% of OEM data preparation work without escalation
Implement automation to increase scalability of the process
Transform messy customer data (BOMs, component lists, pricing data) into compelling demo environments that showcase pricing insights and benchmarking capabilities
Support new OEM customers during onboarding by cleaning and uploading their scattered data when internal resources are limited
Build reusable demo templates and data sets that reduce future preparation time
Document common data patterns, edge cases, and solutions
Collaborate directly with Sales, Customer Success, and Product teams to understand customer needs
Flag product gaps or process inefficiencies that slow down customer success
You're genuinely curious about how companies make sourcing and pricing decisions
You can look at a messy Excel file and instinctively start organizing it in your head
You've previously turned chaos into structure — whether in a student job, side project, or academic work
You're comfortable learning new software tools quickly and finding workarounds when things don't work perfectly
You communicate clearly and can explain technical concepts to non-technical people. English is a must. German a bonus, but not strictly required.
You're proactive — you see something broken and you fix it without being asked
You're available for 15-20 hours per week during German business hours
How B2B enterprise sales and customer success actually work
The electronics manufacturing and sourcing industry
How to transform raw data into business insights
Customer onboarding and implementation best practices
How early-stage companies build scalable processes from scratch
This role has a clear path toward Implementation Manager, Customer Success, or Sales positions — just like our Sales Team Lead OEM, who started as an implementation working student.
Clifton, our VP Global Sales
Sebastian, one of our founders, who leads the Revenue department
Catha, our Chief of Staff, who also drives process excellence in the Revenue teams
Inga, our Pioneer AE for our new product offering for OEM in the DACH market
Max and his RevOps team, who are responsible for our CRM system (HubSpot) and supporting our sellers with dashboards, GTM engineering, enablement sessions, and more
In addition to your colleagues in Marketing & Customer Success, you'll also have touchpoints with our product teams to stay on top of our product roadmap and exchange customer and industry insights.
Just so you know: We purposefully did not create a standard list of minimum qualifications for this role. We care much more about your motivation and ability to help us accelerate technical progress than we care just about your CV. If you're interested in finding out more about why we banned requirements from our performance profiles, see here.
⚡️ About LuminovoLuminovo is the first electronics supply chain platform that unites all data, processes, and stakeholders in the trillion-dollar electronics industry.
We fundamentally believe that technology is the best tool that humankind has developed to tackle the biggest challenges we face as a society today. And we want to do our share in accelerating technological progress.
We bring innovations to life faster and cheaper by creating a more connected and resilient electronics supply chain.
To date, over 300 active customers worldwide are working with us towards this shared goal. Supported by leading investors such as Cherry Ventures, General Catalyst/LaFamiglia, Chalfen Ventures, and others, we have raised more than €20 million.
Our core principles: putting people first & building great things
As a remote-first company headquartered in Munich, our brilliant team is spread across cities including Munich, New York, Austin, Calgary, Berlin, London, Valencia, Nairobi, and Verona, among others. 🌍
Our team includes a mix of product enthusiasts, people advocates, business masterminds, and engineering experts. Among us are graduates from institutions like Stanford University and the University of Cambridge, as well as talented individuals with unconventional CVs. What matters most is their drive to build great things.
We provide an authentic environment based on psychological safety to empower Luminerds from various backgrounds to succeed, grow, and focus on impact. Putting people first means that we deeply care about who our employees are, what makes them unique, and what they excel at.
See what employees and candidates have to say about Luminovo on kununu and Glassdoor.