ZEISS is technology and innovation. Founded in Germany in 1846, we’re an internationally leading technology enterprise operating in the optics and optoelectronics industries generating more than 11.8 billion Euros in revenue with around 46,000 employees across 50 countries around the globe.
As a company wholly owned by a foundation, ZEISS is rooted in and committed to responsibility in all its activities. Therefore, 15% of revenue is currently invested in science and R&D. As the pioneer of scientific optics, we continue to challenge the limits of human imagination. With our passion for excellence we create value for our customers and inspire the world to see in new ways. We’re looking for a E-Commerce Manager to join us in Lisbon, Portugal.
Your Role
The role of E-Commerce Manager will involve:
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E-commerce strategy development: Define and execute the long-term e-commerce roadmap for ZEISS Vision - including platform evolution, international scaling, and integration with brand and retail strategies.
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Future platform advancement: Lead the conceptual and operational upgrading of the ZEISS Online Shop, focusing on digital architecture, scalability, personalization, and premium user experience.
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Omnichannel & ecosystem design: Align online and offline commerce to create seamless customer journeys connecting ZEISS’s retail partners, digital services, and physical touchpoints
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Innovation leadership: Scout and pilot new digital retail capabilities (e.g., virtual try-on, prescription integration, self-refraction interfaces) in partnership with ZEISS innovation teams.
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Customer-centric mindset: Continuously refine the online customer journey using behavioral insights, UX testing, and performance analytics.
**Required Skills/Experience **
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Strong strategic mindset with hands-on ability to deliver measurable growth.
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Proven track record in successfully managing multi-workstream initiatives or roadmap-related programs in a retail or B2B2C context
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Proven experience in scaling or transforming e-commerce platforms within premium consumer goods, tech, or optical retail
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Deep understanding of digital commerce technology stacks, their integration points (CMS, PIM, CRM, analytics), and customer data flows
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Broad knowledge of digital performance levers — acquisition, retention, SEO/SEM, CRM, and A/B testing
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Excellent communication and cross-functional leadership skills; capable of influencing at multiple levels
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Analytical and commercially minded; able to connect data-driven insights with strategic decision-making
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Entrepreneurial and curious, comfortable navigating ambiguity and building new processes in a corporate environment
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High degree of accountability and ownership – able to own topics end-to-end, make decisions within scope, and deliver results independently
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Comfortable working in fast-changing, ambiguous settings and taking ownership to move topics forward
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Fluent in English; German is an advantage
Your ZEISS Recruiting Team:
Kate Campbell