Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
**Our vision: **A world where everyone is free to focus on their most purposeful work, together.
About the role:
We are seeking a Scaled Customer Success Manager to join our team and play a critical role in helping our Wrike customers maximize the value they gain from our platform. As a key member of our Wrike Self Service team, you will work directly with a diverse customer base, driving product adoption, increasing customer satisfaction, and identifying opportunities for growth. Your focus will be on handling a high volume of accounts using a scalable approach to customer engagement.
Your Impact:
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Implement Engagement Strategies: Develop and execute engagement strategies, combining scalable digital plays (e.g., running webinars with customers, automated email campaigns, in-app messaging) with targeted 1:1 interactions to enhance product adoption and user engagement.
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Drive Product Adoption: Focus on scalable approaches to drive product adoption and satisfaction.
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Customer Engagement: Engage with customers through digital channels to ensure they realize the full value of the Wrike platform.
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Identify Growth Opportunities: Leverage insights from digital interactions to identify and nurture potential opportunities for account expansion.
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Monitor Customer Health at Scale: Use digital tools and analytics to monitor customer health metrics, identify trends, and recommend strategies for retention and growth (GRR and NRR).
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Promote a Digital-First Culture: Contribute to establishing best practices and a digital-first approach in customer success initiatives across the company.
Your Qualifications:
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2+ Years of Experience: Proven experience in a Scale Customer Success, Account Management, or similar customer-facing role, preferably within the SaaS industry.
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Customer-Centric Mindset: A strong focus on understanding customer needs and delivering value to help them achieve their goals.
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Discipline and Organization: Exceptional organizational skills with the ability to manage large volumes of activities efficiently, ensuring that both quality and quantity of engagement are maintained.
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Curiosity and Learning: A high degree of curiosity and a willingness to continuously learn and grow in your role.
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Digital Engagement Experience: Experience in driving digital engagement campaigns
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Business Acumen: Solid understanding of business processes and negotiation, particularly in an enterprise customer context, as well as having a data driven mindset.
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Ability to communicate written and orally in German and English
**Why Join Wrike? **
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25 calendar days of paid vacation
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Sick Leave Compensation (5 Paid Uncertified Sick Days)
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Parental Leave: 18 Weeks Maternity / 4 Week Paternity
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2 Volunteer Days
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Medical Insurance (Employees + Dependents)
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Hybrid Working Model
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School Allowance (Up to €600/month for school aged kids)
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Simcard w/ Unlimited Internet Access for active employees
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Office Lunch Allowance (via Wolt) on Wednesdays / Thursdays
Your recruitment buddy will be Aziza Talhi , Senior Recruiter.
#LI-AT1
Who Is Wrike and Our Culture
We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.
While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.
**Our persona **
💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
**💚 Dedicated: **We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗 Approachable: We're friendly, easy to get along with, considerate, and helpful.
**Our culture and Values **
🤩 Customer-Focused
**We care about our customers. **We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
**We work as one and win together, **each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
**We strive to succeed through continuous innovation. **It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
**We believe in ownership at all levels of the organization, **by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Check out our LinkedIn Life Page , Company culture page , Instagram , Wrike Engineering Team , Medium , Meetup.com , Youtube for a feel for what life is like at Wrike.