The Resource Management Team Leader plays a critical leadership role within the RMO, ensuring the efficient and timely allocation of resources across all project types. This role oversees day鈥憈o鈥慸ay staffing operations, drives global process consistency, manages whitespace, and serves as the primary escalation point for conflicts and complex staffing needs.
Key Responsibilities
1. Leadership & Operational Oversight
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Be the independent staffing engine for聽Professional Services business.
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Lead daily staffing operations and ensure high鈥憅uality, consistent execution.
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Drive value proposition within聽RMO and business stakeholders.
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Support operational KPI's by driving utilization and filling bench time
2. End鈥憈o鈥慐nd Staffing Process Ownership
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Own and improve the global staffing process.
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Oversee staffing for all project and service types.
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Ensure staffing requests are fulfilled within the 3鈥慸ay OLA.
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Champion consistent global staffing practices.
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Oversee a seamless conflict & escalation process for staffing customer engagements
3. Demand Planning from project backlog and pipeline
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Provide capacity planning insights to enable a balanced pool of resources
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Support pipeline planning and forecast future needs.
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Provide early visibility of upcoming capacity requirements.
4. Reporting & Management Insights
5. Using AI and automation
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Optimize efficiency within our tools and processes.
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Explore AI and automation within tooling in line with industry best practices.
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Remove inefficiencies and make RMO faster & easier to do business with.
Success Measures
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OLA compliance
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Capacity planning outputs
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Business stakeholder satisfaction
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Optimized & clean staffing processes
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Effective conflict and escalation management