Role Objective
The team works on keeping map data accurate and updated based on real-world changes. The work includes reviewing issues submitted by map users and testing location results shown in web search and map platforms.
The Mapping City/Country Expert supports transit and mapping data quality by providing local market expertise and improving city and country-level data accuracy.
Responsibilities – City Expert
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Communicate with internal teams and external partners to support project goals
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Create city-level transit data policies based on local market needs and regulations
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Identify user expectations, data gaps, and transit-related issues
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Improve transit data models using local knowledge of transportation systems
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Validate and review updated transit data
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Edit and maintain different types of transit data
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Resolve complex mapping and transit data issues
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Support Program Managers in communication with data providers and partners
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Conduct field research to verify transit information and user issues
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Support outage and alert management for assigned cities
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Manage city-specific data pipelines using internal platforms and basic programming skills
Responsibilities – Country Expert
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Create country-specific guideline documents for operations teams
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Provide local expertise for mapping policies and regional regulations
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Support mapping operations with knowledge of traffic laws, landmarks, and political mapping formats
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Review and troubleshoot mapping and operational issues
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Act as a point of contact for country-specific mapping questions
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Perform quality audits and identify operational errors
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Review imported mapping data before system integration
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Collaborate with internal teams to ensure correct political and regional formats are applied
Requirements
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1–3 years of relevant experience
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Bachelor’s degree or equivalent experience
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Good communication skills in English and local language
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Tech-savvy with basic programming knowledge (Python, Java, C#, or C++)
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Familiarity with GIS or mapping tools
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Strong knowledge of local transit systems, traffic laws, and landmarks
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Comfortable working in a fast-changing environment
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Strong analytical and problem-solving skills
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Excellent attention to detail