MentorMate, part of Tieto Tech Consulting is inviting a talented professional to join our growing team as a Middle/Senior Voice Engineer to support our respectful customer's BICS Voice and CC Value Streams in delivering qualified line of customer and network support.
Join the team of our customer BICS – a global telecommunication enabler with a physical network stretching through the globe!
Areas of Responsibility
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Assure second line support for all BICS Voice & Cloud Communication services and platforms
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Follow-up network availability and quality
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Perform proactive and reactive maintenance actions
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Suggest improvements in the proactive tasks & processes
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Work and collaborate with first line and customer care team in order to find solutions for problems reported by our customers
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Work and collaborate with our vendors and suppliers by reporting problems, follow up resolution and implementation in BICS network
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Take part in our guard duty service (maximum once every four weeks) and support planned maintenance activities
Qualifications
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Relevant degree in Electronics, Computer Sciences, IT, ICT and/or Telecommunications
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3+ years experience in telecom, mainly in voice switching (mobile telecom operators or International carriers), with a focus on provisioning and repair activities
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Strong knowledge and experience in Telecom technologies and ITU/ETSI telecom standards/protocols (SS7/ISUP, VoIP/SIP, RTP, MGCP)
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Good understanding of network switching and routing as related to a Unified Communications and Voice over IP network
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Some practical experience with NGN platforms (Sonus or Dialogic operational experience is an advantage)
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Knowledge of SBCs like Ribbon SBC, Metaswitch SBC is an advantage
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Good knowledge about of Transmission world and equipments
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Knowledge of signalling protocol monitoring tools, protocol and trace analysers
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Unix/Linux basic operational experience
Will be an advantage
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Experience in the (international) Wholesale Telecom Business
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Knowledge on one of the following topics
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Metaswitch Perimeta SBC
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Ribbon SBC (SBC5K and SWe) and Softswitch
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NetNumber TITAN
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LRF (Location Retrieval Function) implementations for emergency call handling
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FreeSWITCH application server
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Multiplatform unified communications
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API technologies
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SIP Registrar/Authentication mechanisms
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VoLTE
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STIR/SHAKEN concepts
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Unified communication and collaboration platforms (e.g. MS Teams)
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Good understanding of telephony concepts (e.g. PBX, circuits, dial plans, routing)