As a Dispute Analyst within Card Issuing, you will work with dispute handling for Swedish and other foreign banks. You will be part of the dispute department that has offices in 3 countries. The department's task is to process card complaints in accordance with current regulations from banks, authorities and card issuers.
The role will include case management, customer dialogue and follow-up of dispute cases. As a dispute analyst, you also have personal responsibility for a number of banks and work closely with other colleagues in the area. The department will work closely with other units within the company to ensure a complete understanding and management of our customers' card services.
With us you will
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Process complaints for Swedish and international banks
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Close cooperation with our customers in connection with issues that arise regarding their disputes
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Participate in the work to further develop the dispute handling service
Who you are
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Good communication skills, verbally and in writing
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Fluent in Swedish and English, while other language skills are beneficial.
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Experience in case management
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Experience from the card industry and/or banking is an advantage
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Experience in dispute handling is desirable
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Knowledge of Visa and MasterCard products is an advantage
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Good cooperation skills
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Service- and customer-oriented
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Good listener
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Structured way of working
We offer
**Ready to jump in? **
Please attach your CV or LinkedIn-profile and we will reach out to you. Interviews will be held on a continuous basis, so we encourage you to apply today.