As the Associate Director in the Back-Office Support Malta department, you will be in charge of the Back-Office Support team. Reporting directly to the Deputy Head Back-Office, you will be in charge of the supervision of the operational activities and the people management in accordance with your senior management.
Key responsibilities
Team Management:
-
Leading and supporting a team of 4**:**
-
Fostering a positive work atmosphere where employees feel motivated, valued, and connected to the team and the organization.
-
Promoting collaboration, trust, and cohesion among team members.
-
Addressing any potential conflicts among team members to your senior management and/or HR Partner
-
Supporting employee growth through training, mentorship, coaching, and advancement opportunities.
-
**Hiring: **
-
Leading the recruitment process with your Talent Acquisition Partner
-
Ensuring new hires are properly introduced to the team, the organization, its culture, policies, and their specific roles.
-
Performance Management: Setting performance expectations, providing feedback, conducting performance reviews, and addressing any performance issues.
-
**Conducting under performance process **with the help of your Senior Management and HR Partner.
Operations management:
-
**Controlling daily operations: **(Payments screening, data updates, transactions processing, etc.)
-
Delegating
-
Executing non-ordinary operations
-
**Reporting: **implementing and producing periodical statistics and reports
-
**Documentation and Procedures: properly documenting main procedures **
-
**Collaborating: **external / internal
-
**Project Management: **guide internal projects
-
**Monitoring: **team’s capacity allocation
-
Report to the Vice-director and assist him/her in the strategic planning of the team’s activities