Your role
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You’ll be part of the IT Helpdesk team in Berlin to provide local and remote support to the company employees in Berlin’s offices, in Poland and remotely
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You’ll follow our processes and implement new ones as new workflows to save costs and improve efficiency, with according documentation
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You are ensuring that our infrastructure are working as expected and fix issues proactively where necessary
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You are ensuring the systems availability, security and compliance of our internal networks and collaborate with our sys admins on monitoring of hosted systems
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You’ll provide support via our ticketing system and by connecting to devices remotely, or by visiting users, or welcome them at our IT Kiosk, providing support of levels 1 to 3
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You will process on/offboardings on both software and hardware sides
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You’ll work with Addigy (MDM tool), Apple Business Manager, Google Workspace,, Snipe-IT (Asset management), 1Password, Slack, Atlassian, and more in an Apple environment
Your profile
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You have at least 2 years of experience in this domain and deepen your skills through certifications and further education
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You have good knowledge of macOS, Google Suite, Jira, Slack and password management
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You are customer oriented and able to provide support with ITIL like methodology with great communication skills
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You ensure that users are respecting all policies and are in compliance, or act to correct the issues by supporting them or apply compliance rules
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You have a solution-oriented way of thinking, are working with a technical hands-on mentality and are a teamplayer
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You are open to work fully from the Berlin office, we don't offer remote work
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You are fluent in English, German skills are a plus
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This is a full on-site position
What we offer
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An appealing discount on all of our products – from essential oils to vitamins & nutrients
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We offer 28 days of paid time off per year plus up to 5 days off between Christmas and New Year if we decide to close down
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The Urban Sports Club membership and either Swapfiets bike rental or a subsidy for the BVG ticket
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Receive various discounts of up to more than 50 percent on attractive brands such as Flaconi, Bosch, Apple or Expedia
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We believe great things happen when we meet in person, which is why we embrace a hybrid model with one home office day per week –up to two depending on the area you are working in– and up to two weeks per year working from abroad.
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You will be given real ownership and plenty of room for new initiatives, as well as the opportunity to contribute your expertise and implement your great ideas
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Inviting office spaces with access to plenty of organic teas and superfoods from around the world
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We like to celebrate each other! Regular tea & office parties, Christmas and summer feasts and various influencer events such as Women's Day
Apply with your** CV** via our application portal.