Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
About the role
Your main tasks and responsibilities: Â
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Provide 2nd‑level IT support, both on‑site and remotely, for all users of Sulzer Ltd, primarily within the assigned region and, if required, across other regions
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Monitor and maintain the entire local IT infrastructure, including desktop and mobile Windows devices, MFPs, company‑specific hardware and software, user and access management, servers, network components, etc.
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Install and configure end‑user devices, including mobile phones
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Handle hardware procurement and inventory management
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Receive, analyze, and resolve incidents and service requests within 2nd‑level support using standard IT tools
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Escalate incidents and service requests to 3rd‑level support, external local service providers, or management when required
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Perform tasks in accordance with ITIL standards, primarily using the company’s internal ticketing system ServiceNow (SNOW), while adhering to defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
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Technically coordinate and set up video conferences (Microsoft Teams / Yealink)
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Manage and maintain internal meeting room infrastructure
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Collaborate on and support local and global IT projects
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Train and coach new employees and trainees
Special Key Responsibilities
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Provide specialized IT support and daily assistance to VIP users, including support during external executive meetings and town halls
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Member of a cross‑functional team (DevOps: Local IT – Datacenter)
To succeed in this role, you will need:Â
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Successfully completed IT education or training
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Several years of professional experience in 2nd‑ and/or 3rd‑level IT support
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Experience in VIP support is an advantage (preferably in a comparable corporate environment)
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Broad knowledge in network (Cisco), DDC (Hyper-V), AD, Exchange, SharePoint, OneDrive, Azure, Intune etc.
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ITIL and/or Microsoft certifications (Server / Client / Network) are an advantage
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Very good English skills and good German skills would be a strong advantage.
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Strong customer‑ and service‑oriented mindset
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Analytical, structured, and solution‑oriented approach
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Ability to work independently as well as in a team‑oriented environment
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Flexibility regarding tasks and working hours, and willingness to undertake occasional business travel
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Availability to work in shift hours (7am - 4pm / 9am - 6pm)
What we offer you
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25 days holidays (exclusive of bank holidays) + service days
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Defined contribution pension scheme
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Employee Assistance Program/health care
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On-site car parking/public transport allowance
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Access to a wide range of discounts
No visa or work permit support can be provided for this role.Â
Do you have a question about the role?Â
Reach out to Alexi Donadoni at alexi.donadoni@sulzer.com.
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
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We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.