At stow Group, we are looking for a Service Manager Benelux to lead and scale our after-sales service activities across the region.
This is a key leadership role, combining operational excellence, customer delivery, and business performance ownership.
🚀 Your role
You are responsible for the end-to-end performance across the Benelux region.
You ensure that services are delivered efficiently, profitably, and in line with customer expectations, while driving continuous improvement.
Your responsibilities include:
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Leading and developing a team of service technicians, coordinators, and back-office profiles
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Ensuring high-quality service delivery (maintenance, repairs, commissioning, upgrades)
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Owning and managing the Service P&L (budget, margins, cost control)
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Driving service growth through maintenance contracts and value-added services
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Monitoring and improving KPIs & SLAs (response time, resolution time, customer satisfaction)
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Structuring and optimizing processes, tools, and ways of working
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Acting as a key interface with customers, ensuring strong relationships and technical credibility
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Ensuring compliance with QSHE standards and continuous improvement initiatives
👉 This is a management and delivery role — not a field technician position.
You ensure the service is delivered; you do not execute interventions yourself.